Position Summary
Senior Key Account Manager – Exports
Location: Gauteng – Base Lea Glen branch
Contract: Permanent – EE position: Yes
Key Responsibilities
- Drive revenue growth and ensure exceptional client satisfaction across key government and strategic accounts in regional export markets.
- Manage full tender lifecycle including sourcing, documentation preparation, internal approvals, submission, and post‑award execution.
- Ensure compliance and accuracy of submissions; obtain formal sign‑off from line management.
- Negotiate commercial terms, SLAs, and performance commitments for awarded tenders.
- Monitor adherence to contractual KPIs, SLAs, and compliance requirements across markets.
- Act as primary escalation point for account‑related matters and ensure timely resolution.
- Translate client requirements into executable internal actions and ensure end‑to‑end delivery.
- Conduct structured client engagements, including monthly feedback meetings and formal review sessions.
- Oversee CAPA processes, CRM activity, stock reconciliations, and audit requirements for export markets.
- Continuously monitor market dynamics, regulatory changes, and competitor activity across all export territories.
- Provide insights and recommendations to internal stakeholders and leadership to support export strategy and product positioning.
- Identify emerging market opportunities and assist in shaping go‑to‑market responses.
- Drive commercial performance and sales management ensuring purchase orders, stock availability, pricing alignment, and credit processes are managed.
- Reconcile supplier and customer statements, manage weekly payments, and ensure compliance to agreements.
- Prepare weekly scorecards, KPI updates, and presentations for stakeholders.
- Maintain and close CRMs within 7 days and manage all outgoing and incoming payments.
- Assist line manager and executive with reports and analysis needed for meetings.
Qualifications & Experience
- Excellent communication, negotiation and interpersonal skills.
- Strong organisational, time‑management and analytical skills.
- Advanced Excel and PowerPoint proficiency.
- Knowledge of sales principles, legislation, industry regulations, and systems.
- Building and maintaining strategic networks; presenting and communicating information.
- Persuading, influencing, entrepreneurial, commercial thinking and adaptability.
- Creativity, innovation, problem solving and delivering results.
Minimum Requirements
- Education: Matric and a relevant Degree or Diploma.
- Three (3) years pharmaceutical industry experience at a junior‑management or professional level with retail experience or exposure.
- Five (5) years of experience in client management.