Jobs at Adidas in South Africa

Job title: Tech Infrastructure Manager - EM South

Job Location: Western Cape, Cape Town

Deadline: October 03, 2025

As our Tech Infrastructure Manager, you will be responsible for managing and maintaining the organization's IT infrastructure, ensuring seamless operations and driving innovation. This role combines hands-on technical support, service management and project management to deliver exceptional results. Local travel within South Africa may be required.

• Service Delivery Management
  • Responsible for day-to-day IT services, ensuring business systems are operating effectively.
  • Implement infrastructure to support business needs and ensure customer satisfaction.
  • Retail store lifecycle projects for new openings, remodels and closures, as well as events.
  • Monitor the organization's office and retail infrastructure, managing network outages with the global support teams to minimize downtime and disruption to business.
• Business Analysis
  • Ensure that the appropriate mix of people, processes, and technology are in place to provide value.
  • Identify, support and drive IT innovations and standard, best practice IT solutions.
  • Evaluate emerging technologies and make recommendations for IT infrastructure improvements to enhance operational efficiency.
  • Investigate operational needs and problems, and opportunities, contributing to the recommendation of improvements in automated and non-automated components of new or changed processes and organization.
• Service Level Management
  • Monitor service delivery, performance metrics and liaise with managers and customers to ensure service levels are met and not breached without planning for deterioration.
  • Follow-up to ensure that end-user IT requirements or issues are resolved promptly for optimal performance.
• Stakeholder and Vendor Management
  • Manages internal and external stakeholders through appropriate communication and reporting.
  • Manage external vendor and service provider relationships.
• Release and Deployment
  • Collaborate with internal teams to identify IT requirements for upcoming projects and provide technical expertise during project planning and execution.
  • Execute global infrastructure rollouts in partnership with the functional infra-areas to completion so that expected business benefits are realized.
  • May carry out early life support activities such as providing support advice to initial users.
• Service Acceptance
  • Engage with project management to confirm that products developed meet the service acceptance criteria and are to the required standard.
  • Feed into the change management processes.
• People / Resource Management
  • Ensure appropriate leadership skills are present through creating a motivational and supportive work environment in which employees are coached, trained and provided with career opportunities through development.
  • Allocate tasks to the respective team members considering experience, complexity, workload, and organizational efficiency.
  • Continuously monitor and evaluate team workload and organizational efficiency with the support of IT systems, data analysis and team feedback, making appropriate changes to meet business needs.
  • May be involved and provide input on hiring decisions.

• Ability to translate business requirements into cost efficient IT solutions.
• Experience in managing and leading small / medium sized IT projects.
• Technical proficiency and awareness.
• Familiarity with Agile / ITIL framework and IT service management principles.
• Experience with cloud computing platforms (e.g., AWS, Azure) and virtualization technologies.

• 5+ years’ experience in ITSM with at least 2 years of experience in a team management role.
• Degree in Computer Science, Information Technology, or equivalent practical experience.
• Proven experience with retail sales tech and project delivery in a corporate environment.
• Strong knowledge of infrastructure operations, service management, networking, hardware / software and security best practices.
• Proficiency in project management methodologies and tools.
• Excellent communication skills and the ability to work effectively in a team environment.
• Understanding of different cultures, and ability to work with people from other functions / markets.

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