Job Search and Career Advice Platform
1.057

lavori da Internal Sales in località Sud Africa

Junior Customer Service Manager

Junior Customer Service Manager
BitCo Telecoms
Johannesburg
ZAR 300.000 - 450.000
Richiesta urgente
2 giorni fa
Voglio ricevere notifiche sulle ultime opportunità lavorative da Internal Sales.

Customer Relationship Manager

Customer Relationship Manager
Sandicrowther
Durban
ZAR 300.000 - 500.000
Richiesta urgente
Ieri

Customer Service Specialist

Customer Service Specialist
Volvo Group
Gauteng
ZAR 200.000 - 300.000
Richiesta urgente
Ieri

Customer Service Agent

Customer Service Agent
FlySafair
East London
ZAR 50.000 - 200.000
Richiesta urgente
Ieri

Customer Service Representative

Customer Service Representative
Level Up
Centurion
ZAR 50.000 - 200.000
Richiesta urgente
Ieri
Scopri più opportunità qui che da qualsiasi altra parte.
Trova subito più lavori

Customer Consultant (New Store) - Market Square, Plettenberg Bay

Customer Consultant (New Store) - Market Square, Plettenberg Bay
Dis-Chem Pharmacies
Wes-Kaap
ZAR 300.000 - 400.000
Richiesta urgente
Ieri

Client Relationship Manager – Become Client Service Team lead, leading a high-performance CRM’s[...]

Client Relationship Manager – Become Client Service Team lead, leading a high-performance CRM’s[...]
Acuity Consultants
Wes-Kaap
ZAR 720.000 - 760.000
Richiesta urgente
2 giorni fa

Customer Service Representative

Customer Service Representative
TalentPop App
Pietermaritzburg
Remoto
ZAR 50.000 - 200.000
Richiesta urgente
2 giorni fa
HeadhuntersCollegati con i cacciatori di teste per candidarti a posizioni simili

Customer Service Representative (Temporary) (23399)

Customer Service Representative (Temporary) (23399)
Nutrien
Delmas
ZAR 50.000 - 200.000
Richiesta urgente
2 giorni fa

Customer Service Agent (Hybrid - Eastwood)

Customer Service Agent (Hybrid - Eastwood)
Outsourced
Pretoria
ZAR 50.000 - 200.000
Richiesta urgente
2 giorni fa

Relationship Manager: Global Trade

Relationship Manager: Global Trade
NedBank
Durban
ZAR 400.000 - 600.000
Richiesta urgente
2 giorni fa

Sales Manager - Okavango

Sales Manager - Okavango
Virgin Active South Africa
Durbanville
ZAR 200.000 - 300.000
Richiesta urgente
2 giorni fa

Sales Manager - Cape Gate

Sales Manager - Cape Gate
Virgin Active South Africa
Wes-Kaap
ZAR 200.000 - 300.000
Richiesta urgente
2 giorni fa

Sales Manager - Beacon Bay

Sales Manager - Beacon Bay
Virgin Active South Africa (Pty) Ltd
Oos-Kaap
ZAR 200.000 - 300.000
Richiesta urgente
Ieri

Pre-Owned Sales Manager

Pre-Owned Sales Manager
LMP RECRUIT
Johannesburg
ZAR 600.000 - 800.000
Richiesta urgente
Oggi

Office Based Account Manager

Office Based Account Manager
Puma Energy
Johannesburg
ZAR 200.000 - 300.000
Richiesta urgente
Ieri

Sales Manager (Remote, Gauteng region)

Sales Manager (Remote, Gauteng region)
NBCUniversal
Cape Town
Remoto
ZAR 600.000 - 750.000
Richiesta urgente
Oggi

Senior Account Executive

Senior Account Executive
Deka Minas (Pty) Ltd
Johannesburg
ZAR 300.000 - 400.000
Richiesta urgente
2 giorni fa

Customer Success Manager

Customer Success Manager
DINGO
Pretoria
ZAR 600.000 - 800.000
Richiesta urgente
Ieri

Key Account Manager

Key Account Manager
FirstRand group
Johannesburg
ZAR 200.000 - 300.000
Richiesta urgente
Oggi

Commercial Account Manager

Commercial Account Manager
TrudyQ Consulting
Cape Town
ZAR 200.000 - 300.000
Richiesta urgente
2 giorni fa

Client Success Manager- Full Remote

Client Success Manager- Full Remote
LDX Digital
Johannesburg
Remoto
ZAR 200.000 - 300.000
Richiesta urgente
2 giorni fa

Junior Customer Service Manager

Junior Customer Service Manager
BitCo Telecoms
Randburg
ZAR 300.000 - 400.000
Richiesta urgente
3 giorni fa

Client Partner- Africa

Client Partner- Africa
SurTech. Exclusive reseller for Diligent in South Africa
Johannesburg
Remoto
ZAR 300.000 - 400.000
Richiesta urgente
4 giorni fa

Customer Service Specialist French speaking

Customer Service Specialist French speaking
Wenz
Bellville
ZAR 300.000 - 400.000
Richiesta urgente
7 giorni fa

Qualifiche principali:

Lavori da SapsLavori da OnlineLavori da SecurityLavori da Work From HomeLavori da AdministrationLavori da GovernmentLavori da Part TimeLavori da RemoteLavori da MineLavori da Safety Officer

Aziende principali:

Lavori presso EskomLavori presso PnetLavori presso CapitecLavori presso EkurhuleniLavori presso IsasaLavori presso SapsLavori presso AbsaLavori presso AmpathLavori presso Rand WaterLavori presso Tfg

Città principali:

Lavori a JohannesburgLavori a Cape TownLavori a DurbanLavori a PretoriaLavori a Port ElizabethLavori a BloemfonteinLavori a GqeberhaLavori a SowetoLavori a PietermaritzburgLavori a East London

Lavori simili:

Lavori da Internal AuditLavori da Sales RepresentativeLavori da SalesLavori da Consultant SalesLavori da Sales ExecutiveLavori da Car SalesLavori da Marketing SalesLavori da Sales Agent

Junior Customer Service Manager

Sii tra i primi a mandare la candidatura.
BitCo Telecoms
Johannesburg
ZAR 300.000 - 450.000
Sii tra i primi a mandare la candidatura.
2 giorni fa
Descrizione del lavoro
Junior Customer Service Manager – Job Description

Department: Customer Service

Reporting To: Head of Service Management

Location: Johannesburg

Education: Relevant experience and/or qualifications in ISP/ICT

Experience: Minimum 5 years in relevant field

Summary

The Junior Customer Service Manager is responsible for providing efficient and cost-effective service to our customers. They will work closely with the Head of Service Management to ensure optimal service operations and delivery with minimal disruptions. This role requires accountability for customer problems, escalations, performance reporting, trend analysis, root cause analysis, and SLA metrics and management. The Junior Customer Service Manager will also collaborate with internal departments to develop customer service improvement plans when needed.

Essential Duties And Responsibilities

  • Manage the Net Promoter Score (NPS) for the company
  • Ensure customer satisfaction with escalated services
  • Meet necessary escalation resolution times as outlined below:
  • 72 hours for Minor Escalations: Non-business critical requests and internal speed issues
  • 24 hours for Major Escalations: Customer Dependent (Top 60 BitCo Customers), business critical, no service, and/or bad audio quality
  • Provide Service Level Reviews as per customer agreements
  • Conduct incident analysis and report on incidents (IR/RFO) and root cause analysis (RCA)
  • Create and implement service improvement plans for processes and procedures
  • Manage customer satisfaction for top customers (SLR rating)
  • Communicate service delivery updates to customers
  • Manage escalations on all aspects of the customer relationship
  • Utilise the management tool for service management actions and visits
  • Adhere to service management policies and procedures
  • Collaborate with sales teams to identify opportunities for service improvements
  • Cultivate strong relationships between service management, sales, and customers

Qualifications

Qualifications and Experience Key Skills Required

1-2 years’ experience in a customer service or customer relations role in the telecommunications or ICT industry

  • Advanced computer literacy
  • Intermediate proficiency in MS Excel, Outlook, Word, and PowerPoint
  • Experience using Dropbox

Knowledge, Soft Skills & Abilities Required

  • Ability to effectively manage customers
  • Professional and presentable
  • Excellent verbal and written communication skills
  • Strong time management and response management abilities
  • Must have reliable personal vehicle and smartphone

Character Traits

Integrity

Honesty, trust, and respect towards others

Accountability

Responsible and accountable for their role and responsibilities

Communication

Open communication, feedback, and information sharing

Passion

Passionate and driven to make a positive impact in the lives of others

Takes pride in their work

Empowerment

Shares knowledge and supports others for success
  • 1
  • 2
  • 3
  • ...
  • 43
  • Avanti

* Il benchmark retributivo si basa sugli obiettivi retributivi dei leader del mercato nei rispettivi settori. È pensato per orientare gli utenti Premium nella valutazione delle posizioni aperte e aiutarli a negoziare la propria retribuzione. Tale benchmark non è fornito direttamente dall'azienda, quindi la retribuzione effettiva potrà risultare anche notevolmente superiore o inferiore.

Job Search and Career Advice Platform
Ottieni un lavoro migliore
più velocemente
Seguici
JobLeads Youtube ProfileJobLeads Linkedin ProfileJobLeads Instagram ProfileJobLeads Facebook ProfileJobLeads Twitter AccountJobLeads Xing Profile
Impresa
  • Recensioni dei clienti
  • Carriere su JobLeads
  • Informazioni legali
Servizi
  • Revisione gratuita del curriculum
  • Ricerca di lavoro
  • Corrispondenza dei cacciatori di teste
  • Consigli per la carriera
  • Masterclass di JobLeads
  • Cerca lavori
Risorse gratuite
  • Previsioni per il 2024
  • Le 5 fasi di una fruttuosa ricerca di lavoro
  • Gli 8 errori più comuni nella ricerca di un lavoro
  • Quanto dovrebbe essere lungo il mio CV?
Assistenza
  • Aiuto
  • Integrazione partner
  • Partner ATS
  • Informativa sulla privacy
  • Condizioni generali di contratto

© JobLeads 2007 - 2025 | Tutti i diritti riservati