Internal Sales jobs in South Africa

Customer Service Representative - Polokwane

Limpopo, Polokwane

28th November

TRACKER requires the services of a Representative: Customer Services for the Polokwane region. The successful candidate will be responsible for all related sales support duties for the Polokwane Sales Support Department.

• Assist Sales Consultants and Administrative Support.
• Process Sales Contracts and related information.
• Maintain region records, statistics reports and activity reports.
• Follow up Leads and Queries.
• Liaise with all necessary Departments regarding scheduled fitments.
• Data Capturing.
• Perform general office administration and reception duties.
• Receive and administer incoming calls.
• Attend to, follow up and resolve client queries from dealers, brokers, fitment centres, corporate clients and head office.
• Provide excellent customer service to internal and external clients.
• Provide service within the region as well as to other departments, regions and staff within Tracker.
• Embrace service excellence.
• Assist with any other tasks or duties assigned by the Supervisor/Manager.
• Update all client profile details in the system (walk‑in or phone‑in).
• Follow up on loading of contracts from dealers, brokers and corporate clients.
• Provide weekly sales statistics to Sales Consultants.
• Ensure the lead source and pricing source is captured correctly.
• Provide service to both existing and prospective clients.
• Ensure both the Company and the Customer’s best interests are kept at heart.
• Provide insurance certificates.
• Liaise with dealers, brokers, fitment centres, corporates, sales staff at head office.

• Matric with at least 2 years' experience in an administrative role.
• Previous experience in logistics or tracking industries would be advantageous.
• Proficiency in MS Office and Outlook.