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2 163
Internal Sales jobs in South Africa
Client Services Representative
Bsi Steel
Vaal Marina Community Center
On-site
ZAR 150,000 - 250,000
Today
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Customer Support Representative - Turkish & English- 1 Year Contract
Veriforce
Gauteng
Remote
ZAR 200,000 - 300,000
2 days ago
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Internal Sales Specialist – Labeling Solutions
Boardroom Appointments
Gauteng
On-site
ZAR 250,000 - 350,000
Today
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Admin Supervisor & Warden: Customer Care & Ops Lead
Ackermans
South Africa
On-site
ZAR 200,000 - 300,000
Today
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Discover more opportunities than anywhere else. Find more jobs nowTechnical Customer Relations Manager
AltGen South Africa
Johannesburg
On-site
ZAR 500,000 - 700,000
2 days ago
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Contract Community Advisor – Customer Growth & Service
Firstrand Group
Mbombela
On-site
ZAR 50,000 - 200,000
Today
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Strategic Financial Advisor & Client Growth
Old Mutual South Africa
Secunda
On-site
ZAR 500,000 - 600,000
Today
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Connect with headhunters to apply for similar jobsRemote Depot Manager - Aftermarket Mining & Construction Parts & Spares - Middelburg
Hr Genie
Cape Town
Remote
ZAR 300,000 - 400,000
Today
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Strategic Financial Advisor & Client Growth Catalyst
Old Mutual
Secunda
On-site
ZAR 500,000 - 600,000
Today
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Customer Care Voice Inbound – Assistant Manager & Team Lead
Exl South Africa
Cape Town
On-site
ZAR 200,000 - 300,000
Today
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Assistant Manager-Customer Care Voice-Inbound
Exl South Africa
Cape Town
On-site
ZAR 200,000 - 300,000
Today
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Client Relationship Manager - Walk In Centre - Sasolmed - Secunda
Discovery Limited
Secunda
On-site
ZAR 200,000 - 300,000
Today
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Private Client Advisor - Uncapped Earnings Potential
Fnb South Africa
Durban
On-site
ZAR 200,000 - 300,000
Today
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Strategic High-Value Client Relationship Manager
Fnb Namibia
Polokwane
On-site
ZAR 600,000 - 800,000
Today
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Client Services Representative
Rhenus Logistics
Durban North
On-site
ZAR 200,000 - 300,000
Today
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Recruitment Consultant / Customer Success Manager
Outsource Ability
Cape Town
Remote
ZAR 300,000 - 400,000
Today
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Banking Customer Care Specialist – Durban
Concentrix
Durban
On-site
ZAR 50,000 - 200,000
Today
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Call Center Agent - Inbound/Outbound - Claremont, South Africa
WNS
Cape Town
On-site
ZAR 200,000 - 300,000
Yesterday
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Customer Care Specialist (Call Center)
WNS
Durban
On-site
ZAR 200,000 - 240,000
Yesterday
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Frontline Controller: Inventory & Customer Care
Brights Hardware
Cape Town
On-site
ZAR 200,000 - 300,000
Yesterday
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Call Center Agent - Inbound - Durban - Hippo Park, South Africa
WNS
Durban
On-site
ZAR 200,000 - 240,000
Yesterday
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Client Services Representative
Bsi Steel
Vaal Marina Community Center
On-site
ZAR 150 000 - 250 000
Full time
Yesterday
Be an early applicant
Job summary
A leading steel supplier in Vaal Marina Community Center is seeking a dedicated individual to handle client interactions, resolve complaints, and assist with orders and shipments. The ideal candidate will have 2-3 years of experience in a client services sales environment and a Grade 12 Certificate. Proficiency in Microsoft Office and strong communication skills are essential for building relationships and enhancing customer satisfaction. This position involves collaborating with the sales team and managing client accounts effectively.
Qualifications
- Minimum 2 - 3 years of experience in a client services sales environment.
- Proficient in Microsoft Office Suite.
- Grade 12 Certificate - Matric.
Responsibilities
- Address inquiries, concerns, and complaints from clients via phone, email, or other channels.
- Assist clients with placing orders, tracking shipments, and processing returns.
- Provide detailed information about products or services to clients.
- Resolve client issues or escalations in a timely manner.
- Manage client accounts, updating contact information and order history.
- Build and maintain strong relationships with clients.
- Identify opportunities to recommend additional products or services.
- Gather feedback from clients for improvement.
- Provide product training or educational resources.
- Assist the sales team with lead qualification and customer communication.
Job description
RELEVANT EXPERIENCE
- Minimum 2 - 3 years of experience in a client services sales environment
- Proficient in Microsoft Office Suite
MINIMUM QUALIFICATION
- Grade 12 Certificate - Matric
BEHAVIOURAL SKILLS
- Ability to communicate effectively with clients, colleagues, and stakeholders.
- Understanding and empathizing with clients' needs and concerns.
- Listening attentively to clients to understand their requirements and address their issues.
- Finding effective solutions to clients' problems or concerns.
- Remaining calm and patient, especially when dealing with difficult or upset clients.
- Being flexible and able to adjust to different client personalities and situations.
- Prioritizing tasks and managing time efficiently to meet client deadlines.
- Working collaboratively with team members and other departments to deliver exceptional service.
- Taking responsibility for actions and decisions made in interactions with clients.
- Ability to bounce back from setbacks or challenging situations and maintain a positive attitude.
PRIMARY FUNCTION OF THE POSITION
- Addressing inquiries, concerns, and complaints from clients via phone, email, or other communication channels
- Assisting clients with placing orders, tracking shipments, and processing returns or exchanges.
- Providing detailed information about products or services to clients, including features, specifications, and pricing.
- Resolving client issues or escalations in a timely and satisfactory manner, often collaborating with other departments as needed.
- Managing client accounts, including updating contact information, tracking order history, and maintaining customer records.
- Building and maintaining strong relationships with clients to foster loyalty and repeat business.
- Identifying opportunities to recommend additional products or services to clients based on their needs or preferences.
- Gathering feedback from clients to identify areas for improvement and provide input to internal teams such as product development or marketing.
- Providing product training or educational resources to clients to help them maximize the value of their purchases.
- Assisting the sales team with lead qualification, proposal preparation, and customer communication to support the sales process.
KEY PERFORMANCE AREAS
- Conversion Rates
- Sales Ton Targets
- Sales GP Targets
- Goal Setting
- Credit Notes
- General Attitude
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.