Senior Key Account Manager

Clicks Group; Gauteng; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading South African retail company is seeking a Senior Key Account Manager for its Gauteng branch. The role focuses on driving revenue growth and ensuring exceptional client satisfaction across key government and strategic accounts. The ideal candidate should have significant experience in client management and a relevant degree. This is a permanent position offering an opportunity to shape the export strategy in a dynamic market.

Qualifications

• Three (3) years pharmaceutical industry experience at a junior-management or professional level with retail experience or exposure.
• Five (5) years of experience in client management.

Responsibilities

• Drive revenue growth and ensure exceptional client satisfaction.
• Manage full tender lifecycle including sourcing and documentation preparation.
• Negotiate commercial terms and SLAs for awarded tenders.
• Conduct structured client engagements, including monthly feedback meetings.
• Monitor adherence to contractual KPIs and compliance requirements.

Skills

Excellent communication

Negotiation skills

Interpersonal skills

Organisation

Time management

Analytical skills

Advanced Excel

PowerPoint proficiency

Knowledge of sales principles

Building strategic networks

Persuading and influencing

Commercial thinking

Creativity and innovation

Problem solving

Education

Matric and a relevant Degree or Diploma

Job description

Position Summary

Senior Key Account Manager – Exports

Location: Gauteng – Base Lea Glen branch

Contract: Permanent – EE position: Yes

Key Responsibilities

• Drive revenue growth and ensure exceptional client satisfaction across key government and strategic accounts in regional export markets.
• Manage full tender lifecycle including sourcing, documentation preparation, internal approvals, submission, and post‑award execution.
• Ensure compliance and accuracy of submissions; obtain formal sign‑off from line management.
• Negotiate commercial terms, SLAs, and performance commitments for awarded tenders.
• Monitor adherence to contractual KPIs, SLAs, and compliance requirements across markets.
• Act as primary escalation point for account‑related matters and ensure timely resolution.
• Translate client requirements into executable internal actions and ensure end‑to‑end delivery.
• Conduct structured client engagements, including monthly feedback meetings and formal review sessions.
• Oversee CAPA processes, CRM activity, stock reconciliations, and audit requirements for export markets.
• Continuously monitor market dynamics, regulatory changes, and competitor activity across all export territories.
• Provide insights and recommendations to internal stakeholders and leadership to support export strategy and product positioning.
• Identify emerging market opportunities and assist in shaping go‑to‑market responses.
• Drive commercial performance and sales management ensuring purchase orders, stock availability, pricing alignment, and credit processes are managed.
• Reconcile supplier and customer statements, manage weekly payments, and ensure compliance to agreements.
• Prepare weekly scorecards, KPI updates, and presentations for stakeholders.
• Maintain and close CRMs within 7 days and manage all outgoing and incoming payments.
• Assist line manager and executive with reports and analysis needed for meetings.

Qualifications & Experience

• Excellent communication, negotiation and interpersonal skills.
• Strong organisational, time‑management and analytical skills.
• Advanced Excel and PowerPoint proficiency.
• Knowledge of sales principles, legislation, industry regulations, and systems.
• Building and maintaining strategic networks; presenting and communicating information.
• Persuading, influencing, entrepreneurial, commercial thinking and adaptability.
• Creativity, innovation, problem solving and delivering results.

Minimum Requirements

• Education: Matric and a relevant Degree or Diploma.
• Three (3) years pharmaceutical industry experience at a junior‑management or professional level with retail experience or exposure.
• Five (5) years of experience in client management.