Key Account Manager

Salesworx Recruitment (Pty) Ltd; Cape Town; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A prominent fintech firm seeks an experienced Key Account Manager in Cape Town to manage merchant relationships and drive revenue growth. The ideal candidate will have a solid sales background, particularly in fintech and retail. This remote position requires strong strategic thinking and accountability, with opportunities for professional advancement and benefits such as annual increases and study assistance.

Benefits

Annual increase (after 12 months)

17 days leave

Group Life cover

Discovery Vitality

Study assistance

Quarterly socials

Qualifications

• Solid experience in sales, customer success, and marketing required.
• Fintech experience preferred.
• Ability to work remotely is essential.

Responsibilities

• Manage post-onboarding activities for new merchants.
• Identify and act on revenue growth opportunities.
• Build relationships with store managers and staff.
• Conduct quarterly business reviews with merchants.
• Track merchant growth and report the activity.

Skills

Sales experience

Customer success knowledge

Marketing experience

Fintech familiarity

Business acumen

Ability to interact with merchants

Knowledge of retail industry

Proactive mindset

Tools

Zoho

QuickSights

Job description

Our Client is a South African fintech company, pioneering the future of payments.

They are passionate and collaborative team of developers, engineers, visionaries, techies, geeks and nerds They build products that make payments personal and rewarding fur customers and merchants alike.Our Clients are looking for experiencedKey Account Manager or Merchant Growth Managerwith demonstrated sales, customer success and marketing experience at an intermediate level.

Previous experience in the hospitality / retail, Fintech and corporate space will be advantageous.We are on the hunt for sales talent that will grow existing clients, you will step in once the Merchant Acquisition Specialist (Sales Rep) has secured a merchant, and your role is toactivate, educate,andexpandthat relationship through the lens of the company'sproprietary product stack.You are a trusted advisor to merchants, a commercial strategist for the region, and the person who ensures every company merchant gets results and keeps growing.1.

Post-Onboarding ActivationTake full ownership of new merchants post-onboarding from the Merchant Acquisition Specialist.Ensure that QR placements, the acquiring channel(s), e.g. POS, PED, eCommerce, are setup, and collateral, whether in-person or online, are live and functioning.Define activation objectives with the merchant and deploy the relevant tools (e.g., vouchers, consumer incentives, capital pre qualification).

Where applicable, migrate merchants from the free Basic plan to the paid Engagement Plan, with full access to loyalty and insight tools.2.

Merchant Revenue GrowthIdentify up sell and cross-sell opportunities across the company's product stack, with a focus on acquiring new customers, repeat usage, and customer value.Tailor strategies based on merchant vertical, performance, and seasonality (e.g., campaigns, bundles, incentives, or paid plan migration).

Proactively engage merchants who are dormant, under performing, or eligible for growth - reactivation is your responsibility.3.

Strategic Account ManagementBuild deep relationships with store owners, managers, and operational staff to understand real-world needs and execute activation plans effectively.Conduct quarterly business reviews (QBRs) for top merchants, with data-driven insights, performance trends, and proposed growth plans.Be the single point of commercial escalation and accountability for your portfolio.4.

Cross-Functional CollaborationPartner with Regional Growth Activators to align merchant campaigns with in-store activations and regional events.Work with Operations and Product teams to resolve onboarding issues, merchant training gaps, or feature requests.Provide merchant feedback to the Head of Merchant Growth for continuous product and messaging improvement.5.

QuickSights & Zoho DisciplineTrack and report merchant growth activity and product uptake weekly.Maintain updated merchant notes and next steps in QuickSights and Zoho.Forecast monthly growth targets by account and flag any churn risks for intervention.This company is a remote working organisation however, on occasion, employees might be required to get together at a chosen location.Preference will be given to candidates residing in Cape Town Southern Suburbs & Atlantic Seaboard.

Requirements

Solid experience in sales, customer success and marketingFintech experience preferredStrong business acumen and experience with payment productsAbility to interact with merchants and knowledge of the retail / hospitality industryFamiliar with local retail / business offeringsAbility to work remotelyAbility to drive active participation and activity completion in an online environmentmercially strategic - always thinking of growthTrusted advisor mindset to merchantsAccountable and performance drivenComfortable working across marketing, product and opsProactive and responsiveFluent in reporting tools and CRM tracking tools (Zoho, Campaign Manager, QuickSights.)

Benefits

Salary : R

• – R
• per month (dependent on candidate's level of experience).

An annual increase (after completing a full 12 months)17 days leave – accumulating at the normal South African rate.Group Life coverDiscovery VitalityStudy assistance (we financially aid studies) % of courses under 6 months or 50% of courses over 6 months.

All courses must lead to a certification.Crèche & pre-school allowance (R per child under the age of 4 and R per child under the age of 6).

Quarterly socials