Internal Sales à Afrique du Sud

Client Success Manager

Schedule: 9 AM – 6 PM PT (Mon–Sat)

Sunrise Media is a fast-growing dental marketing agency specializing in Facebook / Meta paid ads, high-quality lead call center support, video editing, and creative production.

We help dental clinics across North America scale with consistent, high-quality patient leads.

We are now looking for a dedicated Client Success Manager to strengthen client relationships and ensure successful campaign performance.

The Client Success Manager will be responsible for maintaining strong client relationships, monitoring campaign performance, coordinating internal teams, and leading a team of 8–10 employees.

This role directly reports to the CEO.

• Conduct regular, structured client check-ins to review campaign performance and gather feedback.
• Monitor all ongoing marketing campaigns and ensure tasks are executed on time.
• Coordinate with internal departments (ads team, call center, creatives, editors) to ensure smooth workflow.
• Lead, manage, and support a team of 8–10 employees; maintain accountability and team productivity.
• Handle escalations proactively and provide timely resolutions.
• Ensure clients meet retention KPIs through consistent communication and campaign oversight.
• Brainstorm with the internal team to improve campaign results and propose optimization strategies.
• Track deliverables, maintain CRM hygiene, and ensure accurate reporting.
• Prepare performance summaries and report directly to the CEO.

• At least 1 year of proven experience in client relationship management/account management, or a similar customer-facing role.
• Strong communication skills (written and verbal) in a professional business environment.
• Experience managing teams or leading small groups.
• Solid organizational skills with the ability to manage multiple clients and internal workflows simultaneously.
• Ability to work in a fast-paced digital marketing environment.
• Problem-solving mindset; able to handle escalations with professionalism.
• High level of accountability, reliability, and ownership.

Minimum: Bachelor's degree (Business, Marketing, Communications, or related field preferred).

Equivalent experience may be considered.

• Starting wage: $10 CAD per hour (remote).
• Increment: Pay increase after successful completion of the probation period.
• Commission: Eligible after 6 months of service — $ CAD / month for each retained client (conditions apply).

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Human Resources and Management

Industries: Advertising Services