Customer Success Manager

Sunrise Media; Remote; ZAR 300 000 - 400 000; Full time

Job summary

A growing dental marketing agency seeks a dedicated Client Success Manager to enhance client relationships and ensure successful campaign performance. This role involves maintaining strong client relationships, overseeing campaign performance, and leading a team of 8-10 employees. The ideal candidate will have at least 1 year of client relationship management experience, excellent communication skills, and the ability to thrive in a fast-paced digital marketing environment. Competitive hourly wage and commission offered.

Benefits

Increment after probation period

Commission for retained clients

Qualifications

• At least 1 year of proven experience in client relationship management/accounts management.
• Experience managing teams or leading small groups.
• Solid organizational skills to manage multiple clients.

Responsibilities

• Maintain strong client relationships and monitor campaign performance.
• Coordinate with internal departments for smooth workflow.
• Lead and manage a team of 8–10 employees.

Skills

Strong communication skills

Problem-solving mindset

Organizational skills

Education

Bachelor's degree in Business, Marketing, Communications, or related field

Job description

Founder@Sunrise Media - Scaling Dental Practices Across North America - $18M+ Client Revenue Generated

Client Success Manager

Schedule: 9 AM – 6 PM PT (Mon–Sat)

About Us

Sunrise Media is a fast-growing dental marketing agency specializing in Facebook / Meta paid ads, high-quality lead call center support, video editing, and creative production.

We help dental clinics across North America scale with consistent, high-quality patient leads.

We are now looking for a dedicated Client Success Manager to strengthen client relationships and ensure successful campaign performance.

Role Overview

The Client Success Manager will be responsible for maintaining strong client relationships, monitoring campaign performance, coordinating internal teams, and leading a team of 8–10 employees.

This role directly reports to the CEO.

Key Responsibilities

• Conduct regular, structured client check-ins to review campaign performance and gather feedback.
• Monitor all ongoing marketing campaigns and ensure tasks are executed on time.
• Coordinate with internal departments (ads team, call center, creatives, editors) to ensure smooth workflow.
• Lead, manage, and support a team of 8–10 employees; maintain accountability and team productivity.
• Handle escalations proactively and provide timely resolutions.
• Ensure clients meet retention KPIs through consistent communication and campaign oversight.
• Brainstorm with the internal team to improve campaign results and propose optimization strategies.
• Track deliverables, maintain CRM hygiene, and ensure accurate reporting.
• Prepare performance summaries and report directly to the CEO.

Minimum Requirements (Must Be Met)

• At least 1 year of proven experience in client relationship management/account management, or a similar customer-facing role.
• Strong communication skills (written and verbal) in a professional business environment.
• Experience managing teams or leading small groups.
• Solid organizational skills with the ability to manage multiple clients and internal workflows simultaneously.
• Ability to work in a fast-paced digital marketing environment.
• Problem-solving mindset; able to handle escalations with professionalism.
• High level of accountability, reliability, and ownership.

Education

Minimum: Bachelor's degree (Business, Marketing, Communications, or related field preferred).

Equivalent experience may be considered.

Compensation

• Starting wage: $10 CAD per hour (remote).
• Increment: Pay increase after successful completion of the probation period.
• Commission: Eligible after 6 months of service — $ CAD / month for each retained client (conditions apply).

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Human Resources and Management

Industries: Advertising Services