Customer Care Manager jobs in Singapore

DEIF A/S is a worldwide leader in power efficiency, and we are on a journey to make a real difference in the world. We pursue an ambitious growth strategy and want to be a global trendsetter in climate-friendly products and solutions. We want to be the go-to partner for efficient power management, renowned for our intelligent platforms and smart solutions.

We hope you will join us on this journey for a more sustainable future!

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The Job

We are looking for an experienced Customer Care Executive in Singapore.

Responsibilities:

• Process incoming sales orders, quotations, and related sales documentation.

• Coordinate and assist with the sales team to ensure timely sales order fulfillment and share other related information.

• Address any inquiries or issues related to sales orders promptly and clarification of customer specifications.

• Assist in managing purchase orders and coordinate with regional office to ensure timely delivery of goods and services.

• Coordinate with other departments related to complete and delivery of sales orders.

• Handle customer emails and maintain customer information in the local systems.

• Performing other ad hoc tasks

Requirements:

• Min Diploma or equivalent

• Possess good customer service knowledge

• At least 3 years relevant working experience in similar capacity.

• Knowledge of sales system – CRM is a must

• Proficient in ERP system – SAGE is a plus

• Proficient in MS Office Applications

• Good oral and written communication skills in English

• Must be meticulous, careful and detailed

• Positive working attitude and willing to learn