Enable job alerts via email!

Customer Service Officer (Command Centre)

P-Parking International Pte Ltd

Singapore

On-site

SGD 60,000 - 80,000

Full time

5 days ago
Be an early applicant

Generate a tailored resume in minutes

Land an interview and earn more. Learn more

Start fresh or import an existing resume

Job summary

A leading company in parking services is looking for a dedicated individual responsible for managing customer inquiries and ensuring operational efficiency in automated car parks. This role requires meticulous attention to detail and the ability to work on rotating shifts, including weekends and public holidays. Ideal candidates will possess a secondary education with specialization in customer service.

Qualifications

  • Candidate must possess at least Secondary School/O Level or Professional Certificate/NITEC.
  • Required language: English.
  • Preferably specialized in Customer Service.

Responsibilities

  • Handle inbound/outbound calls and record feedback.
  • Monitor automated car parks and escalate issues.
  • Prepare and submit daily reports.

Skills

Customer Service
Attention to Detail
Communication

Education

Secondary School/O Level
Professional Certificate / NITEC

Job description

MAIN DUTIES AND RESPONSIBILITIES:

  • Handle inbound/outbound calls including feedback and enquiry from Public, EMSU, HDB/Commercial Operations and Technical Team.

  • Record all feedback and incidents reported to Command Centre onto the Daily Report.

  • Check and monitor the smooth running of all automated car parks.

  • Escalate abnormalities and system error detected to Operations/Technical Team.

  • Monitor and ensure the HDB Server PCs, EHT Host and CEPAS Settlement PC are in good working condition at all times.

  • Check incoming email regularly and promptly process the work requests from HDB and other Authorities.

  • Check and monitor the working KPIs for HDB car parks and send reminder to HDB Operations Team before the cut off time.

  • Prepare and submit CC Daily Report and HDB Feedback Report daily.

REQUIREMENTS:

  • Candidate must possess at least Secondary School/"O" Level, Professional Certificate /NITEC

  • Required language(s): English

  • Preferably Non-Executive specialized in Customer Service or equivalent.

  • Willing to work on Weekends, Public Holidays and on rotating shifts.

Get your free, confidential resume review.
or drag and drop a PDF, DOC, DOCX, ODT, or PAGES file up to 5MB.