Senior/Customer Service Representatives #IBP #HybridWork #NJH

Recruit Express Pte Ltd.; Singapore; Hybrid; SGD 20,000 - 60,000; Full time

Job summary

A leading company seeks a Senior Customer Service Representative to manage order processing and customer service within the ASIA markets. The ideal candidate has 5-8 years’ experience in a multinational context, with a solid background in logistics and export documentation. This is a hybrid position based in the Nordic European Centre, allowing flexible work arrangements. Join us to leverage your skills in a dynamic work environment.

Qualifications

• 5-8 years experience in an MNC.
• Sound knowledge in logistics and shipping.
• Familiar with export documentation.

Responsibilities

• Perform order administration duties.
• Process customer orders using SAP.
• Coordinate preparation of shipping documentation.

Skills

Logistics and shipping knowledge

Communication skills

Interpersonal skills

Problem-solving initiative

Tools

SAP S4/Hana

MS Office

Job description

Senior/Customer Service Representatives #IBP #HybridWork #NJH

Preferably from MNC background;SAP and export documentation experience is a must

PURPOSE

The principal accountabilities of the Customer Service Representative are to perform order administration duties and ensure that customer order requests are processed on a timely and efficient basis. This position will be responsible for supporting the ASIA markets.

KEY RESPONSIBILITIES

• Responsible for complete order to cash process
• Process customer orders using SAP S4/Hana system
• Provide sales support to designated countries, where applicable
• Coordinate the preparation of shipping documentation to customers
• Attend to customer complaints
• Handle customer request for samples
• Participation in project teams, where applicable, in support of the Business Line strategy
• Work with Trade Compliance/Foreign Trade organizations to manage the Customer Profile(s)/End Use Certificate/Trade Restriction Covenant
• Interact with colleagues from Headquarters, Sales & Marketing, SCM, Accounts Receivables, Credit & Legal teams to follow up on credit and logistics matters

REQUIREMENTS

• At least 5 to 8 years of work experience in an MNC environment
• Sound knowledge in logistics and shipping
• Familiar with export documentation e.g. Letter of Credit, Bill of Lading, Airway Bill, Export Letter of Credit orders, preparation of banking documents using Trade Services online banking system etc.
• Experienced in using SAP S4/Hana system and MS Office is an advantage
• Good team player, able to work independently and takes initiative to resolve issues
• Meticulous, organized and possesses positive attitude
• Good communication and interpersonal skills.
• Basic knowledge of Financing, Credit Management and Global Trade Services will be advantageous
• Preferably from MNC background;SAP and export documentation experience is a must

At least 5 to 8 years of work experience in an MNC environment

Sound knowledge in logistics and shipping

Familiar with export documentation e.g. Letter of Credit, Bill of Lading, Airway Bill, Export Letter of Credit orders, preparation of banking documents using Trade Services online banking system etc.

Experienced in using SAP S4/Hana system and MS Office is an advantage

Good team player, able to work independently and takes initiative to resolve issues

Meticulous, organized and possesses positive attitude

Good communication and interpersonal skills.

Basic knowledge of Financing, Credit Management and Global Trade Services will be advantageous

Preferably from MNC background;SAP and export documentation experience is a must

• Budget approx. $3,500 to $4,000, salary commensurate with experience.
• Location: Nordic European Centre (NEC) in International Business Park (IBP) at Jurong East
• Current work arrangements: Smart work concept/ Hybrid work arrangements (up to 2 days a week can work from home).