Customer Service Officer

Changi Beach Club; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in hospitality is seeking a Customer Service Associate to provide excellent support to members and guests. The role involves managing inquiries, processing bookings, and maintaining member records. Candidates should possess relevant educational qualifications and experience in customer service.

Qualifications

• Minimum 1 year experience in customer service or membership management.
• Proficient in MS Office (Excel, Word) and basic database systems.
• Friendly, responsible, and service-oriented.

Responsibilities

• Welcome and assist members, guests, and visitors professionally.
• Process check-ins/check-outs for chalet and room guests.
• Resolve complaints and feedback promptly.

Skills

Communication

Interpersonal Skills

Customer Service

Education

GCE 'O' Level / ITE / Diploma in Business or Hospitality

Tools

MS Office

Job description

To provide excellent customer service and support to members and guests of Changi Beach Club by handling inquiries, managing bookings, and ensuring a smooth experience across all touchpoints of the Club’s front-of-house services.

Key Responsibilities:

Front Desk & Member Services:

• Welcome and attend to members, guests, and visitors in a professional manner
• Handle walk-in, phone, and email inquiries regarding memberships, bookings, and facilities
• Process check-ins/check-outs for chalet and room guests
• Issue and manage membership cards, car park labels, and guest passes
• Handle membership renewals, billing, and administrative updates

Administrative Duties:

• Maintain accurate member records in the Club’s database
• Assist in generating invoices, receipts, and monthly reports
• Prepare membership kits and orientation materials
• Support the coordination of events, club activities, and member communications

Customer Service & Support:

• Resolve complaints, feedback, and requests promptly and professionally
• Liaise with internal departments (Housekeeping, Sports, F&B) to ensure member satisfaction
• Assist in ensuring compliance with club policies and COVID-19 safety measures (if applicable)

Requirements:

• GCE 'O' Level / ITE / Diploma in Business, Hospitality, or relevant field
• Minimum 1 year of experience in customer service or membership management (preferably in a club or hospitality setting)
• Proficient in MS Office (Excel, Word) and basic database systems
• Strong communication and interpersonal skills
• Able to work weekends, public holidays, and shift hours
• Friendly, responsible, and service-oriented