Customer Care Executive

DEIF Asia Pacific Pte.Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in power efficiency is seeking an experienced Customer Care Executive in Singapore. The role includes processing sales orders, coordinating with regional teams, and providing excellent customer service. If you have a background in customer service, a positive attitude, and strong communication skills, we invite you to join our journey towards a more sustainable future.

Qualifications

• Minimum Diploma or equivalent required.
• At least 3 years of relevant experience in a similar role.
• Must be meticulous, detail-oriented, and have a positive working attitude.

Responsibilities

• Process incoming sales orders and related documentation.
• Coordinate with sales team for timely order fulfillment.
• Address inquiries related to sales orders and manage customer emails.

Skills

Customer service knowledge

Communication skills

Attention to detail

Education

Diploma or equivalent

Tools

CRM systems

ERP system – SAGE

MS Office Applications

Job description

DEIF A/S is a worldwide leader in power efficiency, and we are on a journey to make a real difference in the world. We pursue an ambitious growth strategy and want to be a global trendsetter in climate-friendly products and solutions. We want to be the go-to partner for efficient power management, renowned for our intelligent platforms and smart solutions.

We hope you will join us on this journey for a more sustainable future!

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The Job

We are looking for an experienced Customer Care Executive in Singapore.

Responsibilities:

• Process incoming sales orders, quotations, and related sales documentation.

• Coordinate and assist with the sales team to ensure timely sales order fulfillment and share other related information.

• Address any inquiries or issues related to sales orders promptly and clarification of customer specifications.

• Assist in managing purchase orders and coordinate with regional office to ensure timely delivery of goods and services.

• Coordinate with other departments related to complete and delivery of sales orders.

• Handle customer emails and maintain customer information in the local systems.

• Performing other ad hoc tasks

Requirements:

• Min Diploma or equivalent

• Possess good customer service knowledge

• At least 3 years relevant working experience in similar capacity.

• Knowledge of sales system – CRM is a must

• Proficient in ERP system – SAGE is a plus

• Proficient in MS Office Applications

• Good oral and written communication skills in English

• Must be meticulous, careful and detailed

• Positive working attitude and willing to learn