Administration jobs in Singapore

The IT Manager is responsible for leading day-to-day IT operations and service delivery, IT governance, cybersecurity, and enterprise systems administration across Sing-Ed Corporation and the Invictus schools in the region. This role combines hands‑on technical competence with people leadership, vendor management, and disciplined project delivery. The successful candidate will be expected to set direction, maintain reliable and secure platforms, and ensure responsive support to stakeholders across Singapore and our campuses in Malaysia, Thailand, Cambodia, and Hong Kong.

The role also serves as the Data Protection Officer (DPO) for the company, and provides governance oversight and advisory support to the appointed school‑based DPOs across the group.

Own and execute the IT operating plan for the company and coordinate service delivery with school campuses.

Translate organisational needs into IT priorities, roadmaps, and measurable service KPIs (uptime, response time, resolution time, user satisfaction).

Establish and enforce IT governance: access controls, change management, patching cadence, asset lifecycle, and acceptable use standards.

Partner with senior leadership, functional heads, and school leaders to align IT solutions with operational outcomes.

Administer Google Workspace (identity lifecycle, groups, security settings, policy enforcement, audit logs, troubleshooting).

Administer Microsoft 365 (Outlook, SharePoint, OneDrive, Teams, licensing, security baseline and policies).

Oversee AWS administration (EC2, S3, IAM, backups, security configurations, cost monitoring) and coordinate with vendors where applicable.

Provide application administration / user support for Sage 300, including user access management, troubleshooting, and standard operating procedures.

Support administration of other business tools (e.g., HubSpot CRM) and coordinate with vendors for issues beyond first-line support.

Lead and coach the IT support team (or managed service providers) to deliver consistent, timely support across company and campuses.

Implement clear support processes (ticketing, prioritisation, escalation, root cause analysis) and track recurring issues to drive permanent fixes.

Oversee endpoint management (laptops, desktops, mobile devices), imaging and deployment standards, and joiner/mover/leaver processes.

Coordinate basic network operations (LAN/WAN/VLANs, Wi‑Fi, firewalls) with internal teams and vendors to ensure stability and performance.

Own cybersecurity controls and practices: endpoint protection, email security, phishing defence, MFA, least privilege, vulnerability management, and logging/monitoring.

Plan and coordinate incident response (detection, containment, investigation, communications, recovery) and maintain an incident register.

Implement and test business continuity and disaster recovery measures (backup policies, restoration testing, DR runbooks).

Coordinate periodic security audits and improvements across campuses, including vendor compliance and security posture reviews.

Lead or support key IT projects (e.g., school management system migration, finance modules, collaboration tooling) from planning through go‑live and stabilisation.

Manage IT vendors and contracts: define scope, SLAs, performance reviews, issue management, and renewal / procurement support.

Drive user adoption and change management: training, communications, super‑user networks, and post‑implementation optimisation.

Serve as the Data Protection Officer (DPO) for the company – own PDPA compliance, group data protection governance, and reporting/escalation to senior management.

Lead and coordinate the network of school‑based DPOs – provide guidance on local requirements and ensure consistent implementation of group‑wide standards; track remediation actions and elevate material risks/incidents.

Provide data protection advisory to process owners on personal data lifecycle matters (collection, use, disclosure, retention/disposal) and cross‑border data transfers (where applicable).

Maintain data protection governance artefacts and controls, including the data inventory/register, access and sharing controls, vendor due diligence records, and supporting documentation.

Own incident readiness and response coordination: maintain and execute incident/breach response procedures, and handle data subject queries/requests in line with internal protocols.

Plan and coordinate PDPA training, communications, and periodic refreshers for staff.

Maintain accurate IT documentation: asset registers, network diagrams, system configurations, admin runbooks, and support knowledge base.

Prepare regular management reporting on service performance, risks, incidents, and project delivery status.

Continuously improve processes and controls using lessons learned, audits, and stakeholder feedback.

Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, or a related discipline.

7‑10 years of relevant experience in IT operations / system administration / infrastructure support, with at least 3 years in a managerial or team‑lead capacity.

Demonstrated hands‑on administration experience in Google Workspace and Microsoft 365.

Working knowledge of AWS administration (EC2, S3, IAM, backup and security configurations).

Experience supporting business systems such as Sage 300 (or comparable ERP/finance systems).

Strong cybersecurity fundamentals and practical experience with security controls (MFA, endpoint security, firewalling, monitoring/logging, incident response).

Sound networking knowledge (LAN, WAN, Wi‑Fi, VLANs, firewalls) and ability to work effectively with vendors on network troubleshooting and optimisation.

Proven ability to manage vendors, SLAs, and IT projects with multiple stakeholders across locations.

Strong communication, leadership, and stakeholder management skills; able to translate technical issues into business impact and recommendations.

Comfortable working in a fast‑paced, multi‑campus environment, managing competing priorities and tight timelines.

Experience with School Management Systems (SMS) implementations or migrations.

Familiarity with HubSpot CRM administration/support.

Relevant certifications (e.g., ITIL, Microsoft, Google Workspace, AWS, Security+ or equivalent).

Prior experience supporting data protection governance or serving as a DPO/DP lead (Singapore PDPA knowledge is an advantage).