Customer Service Officer (3 months Contract)

People Profilers Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in Singapore is seeking a customer service representative to handle inquiries, complaints, and account management. The successful candidate will provide support through various channels and engage in marketing initiatives. This role requires at least 2 years of relevant experience and offers a potential for a 3-month commitment.

Benefits

Comprehensive range of benefits

Competitive remuneration package

Qualifications

• At least 2 years of relevant experience.
• Good communication and coordination skills.
• Able to commit for 3 months, with possibilities for extension.

Responsibilities

• Handle customer calls pertaining to account inquiries and complaints.
• Provide customer account management support.
• Recover bad-debts from customers via phone calls.

Skills

Communication

Coordination

Job description

Responsibilities:

• Handle customer calls pertaining to account inquiries, complaints, promotions, and other forms of user application support

• Direct any technical issues to the Command Centre Operations Team

• Provide professional customer service by engaging customers through verbal and/or written communication

• Identify and address customer needs by providing viable solutions and/or alternatives

• Provide customer account management support including updating of personal information and mailing out of membership passes

• Recover bad-debts from customers via phone calls, WhatsApp and emails

• Vouchers assignment on Microsoft Business Centre (MBC) during promotion period

• Support all marketing initiatives when required

• Perform data entry of monthly invoices into Finance IT System (MBC)

• Support to procurement reporting and documents verification process

• Any other ad-hoc tasks as assigned by the Management

Requirements:

• At least 2 years of relevant experience

• Good communication and coordination skills

• Able to commit for 3 months, with possibilities for extension

• 5 working days

Job ID: L679WY7R

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

We regret that only shortlisted candidates will be notified

EA Personnel: Wong Shumei, Angela ([e-mail])

EA Licence Number: 02C4944

EA Registration No: R1111372

People Profilers Pte Ltd

20 Cecil St, #08-09, PLUS Building, Singapore 049705

Tel: [phone]

http://www.peopleprofilers.com