Operation Manager jobs in Singapore

The Event Operation Manager shall assist in planning, organizing and giving direction of the overall Banquet operations. He/she will provide administrative support, deliver events/ meetings in accordance to our brand standards. The Event Operation Manager is responsible and accountable for high service standards across banquet operations through proactive supervision and guest interaction.

• Supervise the setup, service, and breakdown of all events in alignment with brand and service standards.
• Monitor inventory of banquet supplies, equipment, linen, and tableware to ensure readiness and timely replenishment.
• Ensure that banquet facilities, lighting, sound systems, and décor are maintained in excellent condition.
• Develop and maintain banquet SOPs and service checklists to standardize performance across all events.

• Review event orders (BEOs) for accuracy, feasibility, and resource allocation
• Manage floor plans, event timelines, and staff assignments for each function
• Oversee décor, table setup, AV requirements, floral arrangements, and theme details to meet guest expectations
• Ensure clear communication of event details to all relevant departments through effective use of event management software and internal communication tools
• Monitor event progress in real-time to anticipate guest needs and proactively address issues.
• Handle guests’ complaints and comments tactfully and efficiently
• Ensure that LQA Standards, health, safety and security procedures are in place for Meetings & Events

• Greet VIP clients and event organizers upon arrival to establish rapport and ensure personalized service.

• Monitor P&L performance, identify variances, and implement corrective measures to achieve financial targets
• Approve banquet event orders (BEOs), staff rosters, and purchase requests within budgetary guidelines
• Ensure proper cash handling, billing accuracy, and prompt submission of event documentation.
• Prepare payroll related documents and gratuity reports
• Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication

• Recruit, train, and mentor banquet service associates to deliver exceptional guest experiences
• Conduct regular team briefings and debriefings to communicate expectations and gather feedback
• Create efficient staff rosters and manpower planning based on event load, seasonality, and budget

• Ensure all operations comply with hotel policies, brand standards, and local regulatory requirements (SFA, MOM, NEA).
• Enforce hygiene and sanitation standards in accordance with HACCP and food safety guidelines.

• Serve as the primary liaison between Sales, Kitchen, Engineering, Housekeeping, and Front Office teams for all event-related requirements
• Ensure accurate and timely communication of event changes and special requests across departments
• Attend weekly event meetings and departmental briefings to review upcoming business and operational priorities