Customer Service Officer (E-Commerce)

SLS Bearings; Singapore; On-site; SGD 30,000 - 36,000; Full time

Job summary

A leading company in digital commerce is seeking a Customer Service Representative to manage inquiries and coordinate e-shop activities. The ideal candidate should have a pleasant personality and experience in customer service or sales. Join to help enhance user experience and support exciting new projects in a fast-paced environment.

Qualifications

• Minimum 1-2 years of experience in Customer Service or Sales.
• Pleasant personality, strong communication skills, willing to learn.
• Ability to work independently and in a team.

Responsibilities

• Handle customer inquiries via email, WhatsApp, and live chat.
• Coordinate order processing and customer onboarding for e-commerce.
• Prepare documentation and quotations, ensure stock availability.

Skills

Customer Service

Communication

Team Collaboration

MS Excel

Tech-savvy

Education

GCE 'O' levels or equivalent

Tools

MS Excel

MS Powerpoint

Job description

Job Responsibilities

Main Role:

• Handle incoming enquiries from email, whatsapp, live chat.

• Coordinate e-shop customer registration, order processing, e-marketplace coordination (Shopee, Eezee, etc)

• Reporting and documentation for e-shop & leads

• Coordinate with local supplier & internal procurement team to check availability of stock, pricing and delivery.

• Coordinate with Warehouse local team to arrange local collection or delivery & with shipping department for overseas shipping arrangement.

• Prepare necessary paperwork, such as quotations, Proforma invoices, etc.

• Follow-up quotations & orders

Secondary role :

• Onboarding customers to new digital commerce platform

• Support project:

* Creating clear and well-written user requirements in English

* Create user story

* System Testing

Job Requirements:

• At least GCE “O” levels or equivalent

• At least 1-2 years working experience in Customer Service or Sales experience in handling overseas customers and feels comfortable talking to them over the phone

• Pleasant personality and Customer Service oriented

• Able to work independently as well as in a team

• Good communication skills

• Willingness to learn

• Proficient in MS Excel (MS Powerpoint a plus)

• Good to have: Tech-savvy (Ability to learn new tools quickly and adapt to the fast-paced nature of the digital commerce industry)