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Jobs at Apple in Singapore

Strategic Workforce Analyst: Real-Time Scheduling & Insights

APPLE SOUTH ASIA PTE. LTD.

Singapore
On-site
SGD 75,000 - 95,000
Today
Be an early applicant
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Workforce Analyst

APPLE SOUTH ASIA PTE. LTD.

Singapore
On-site
SGD 75,000 - 95,000
Today
Be an early applicant

SRE & InfoSec Reliability Manager

APPLE SOUTH ASIA PTE. LTD.

Singapore
On-site
SGD 100,000 - 150,000
Today
Be an early applicant

Manager, Site Reliability Engineering - Information Security

APPLE SOUTH ASIA PTE. LTD.

Singapore
On-site
SGD 100,000 - 150,000
Today
Be an early applicant

APAC Supply & Demand Strategist

APPLE SOUTH ASIA PTE. LTD.

Singapore
On-site
SGD 60,000 - 80,000
Today
Be an early applicant
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Regional Supply/Demand Planner

APPLE SOUTH ASIA PTE. LTD.

Singapore
On-site
SGD 60,000 - 80,000
Today
Be an early applicant

APAC Retail Executive Relations Lead

APPLE SOUTH ASIA PTE. LTD.

Singapore
On-site
SGD 60,000 - 80,000
Today
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APAC Retail Executive Relations Team Manager

APPLE SOUTH ASIA PTE. LTD.

Singapore
On-site
SGD 60,000 - 80,000
Today
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Global Enterprise Network Operations Engineer

APPLE SOUTH ASIA PTE. LTD.

Singapore
On-site
SGD 70,000 - 90,000
Today
Be an early applicant

EnOps Network Engineer

APPLE SOUTH ASIA PTE. LTD.

Singapore
On-site
SGD 70,000 - 90,000
Today
Be an early applicant

Global Enterprise Network Operations Engineer

APPLE SOUTH ASIA PTE. LTD.

Singapore
On-site
SGD 50,000 - 70,000
Today
Be an early applicant

EnOps Network Engineer

APPLE SOUTH ASIA PTE. LTD.

Singapore
On-site
SGD 50,000 - 70,000
Today
Be an early applicant

Cloud & Kubernetes DevOps Engineer

Apple

Singapore
On-site
SGD 70,000 - 100,000
Today
Be an early applicant

DevOps Engineer

Apple

Singapore
On-site
SGD 70,000 - 100,000
Today
Be an early applicant

SAP Retail Solutions Architect – Order-to-Cash

Apple Inc.

Singapore
On-site
SGD 80,000 - 120,000
Today
Be an early applicant

SAP Retail Application Engineer

Apple Inc.

Singapore
On-site
SGD 80,000 - 120,000
Today
Be an early applicant

APAC Supply & Demand Planner: Strategic Launch & Analytics

Apple

Singapore
On-site
SGD 70,000 - 90,000
Today
Be an early applicant

Regional Supply/Demand Planner, 12 months contract

Apple

Singapore
On-site
SGD 70,000 - 90,000
Today
Be an early applicant

AI Platform QA Analyst: Safeguard Data Quality & AI Outputs

Apple

Singapore
On-site
SGD 60,000 - 80,000
Yesterday
Be an early applicant

Quality Analyst (AI Platform), Data Solutions & Initiatives

Apple

Singapore
On-site
SGD 60,000 - 80,000
Yesterday
Be an early applicant

SEA Regional Change Leader - Transformation & Adoption

Apple

Singapore
On-site
SGD 80,000 - 120,000
Yesterday
Be an early applicant

Sales - Regional Change Manager (SEA)

Apple

Singapore
On-site
SGD 80,000 - 120,000
Yesterday
Be an early applicant

Senior Mechanical Simulation Engineer - FEA & CFD

Apple

Singapore
On-site
SGD 80,000 - 120,000
Yesterday
Be an early applicant

Mechanical Simulation Engineer

Apple

Singapore
On-site
SGD 80,000 - 120,000
Yesterday
Be an early applicant

Vendor Partner Manager, Outsourced Contact Center Ops

Apple

Singapore
On-site
SGD 80,000 - 120,000
Yesterday
Be an early applicant

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Strategic Workforce Analyst: Real-Time Scheduling & Insights
APPLE SOUTH ASIA PTE. LTD.
Singapore
On-site
SGD 75,000 - 95,000
Full time
Today
Be an early applicant

Job summary

A leading technology company in Singapore is seeking a Workforce Operations Analyst to join their Retail Customer Care team. The role requires extensive call center experience and involves analyzing staffing needs, creating schedules, and supporting workforce management operations. Ideal candidates will have a background in workforce operations, strong analytical skills, and knowledge of scheduling practices. This position offers the opportunity to contribute to a dynamic team focused on delivering exceptional customer experiences.

Qualifications

  • 5+ years experience in a call center environment.
  • 2+ years experience in Workforce Operations.
  • Extensive knowledge in call center software.

Responsibilities

  • Review and manipulate forecasts for call volume.
  • Generate and maintain Specialists schedules.
  • Monitor staffing scenarios across multi-sites.

Skills

Call center experience
Scheduling practices
Data analysis
Communication skills
Time management

Education

Bachelor's degree or equivalent experience

Tools

Aspect or equivalent call center software
Excel
Tableau
Job description
A leading technology company in Singapore is seeking a Workforce Operations Analyst to join their Retail Customer Care team. The role requires extensive call center experience and involves analyzing staffing needs, creating schedules, and supporting workforce management operations. Ideal candidates will have a background in workforce operations, strong analytical skills, and knowledge of scheduling practices. This position offers the opportunity to contribute to a dynamic team focused on delivering exceptional customer experiences.

* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.