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A logistics company in Kuala Lumpur is seeking a Branch Operations Team Lead to enhance operational efficiency and branch stability. The role includes implementing standardization initiatives, promoting digital transformation, and developing cost-saving strategies. The ideal candidate has supervisory experience in logistics and strong organizational skills. This role offers the chance to shape branch operations while ensuring high-quality service delivery in a fast-paced environment.
As a Branch Operations Team Lead at J&T Express (Malaysia) Sdn. Bhd., you will play a key role in driving the efficiency and stability of branch operations. This full-time role focuses on supporting and coordinating daily activities across branches, with a strong emphasis on operational excellence, productivity, and customer satisfaction.
Implement and enhance 6S practices, brand image standards, warehouse capacity standards, and branch grading systems to improve operational quality.
Develop and implement procedures for handling branch-level exceptions. Support branches in coping with operational pressure through targeted training and team empowerment programs.
Promote digitalization across branches. Continuously optimize digital tools based on research and real-world application, using data analytics to identify and address performance issues.
Conduct cost assessments and implement cost-saving initiatives. Enhance branch productivity through adjustments in equipment usage and operational workflows.
Assist regional teams in franchisee recruitment and facilitate cross-region partner resource coordination.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.