Operations Team Lead (Branch)

J&T Express; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A logistics company in Kuala Lumpur is seeking a Branch Operations Team Lead to enhance operational efficiency and branch stability. The role includes implementing standardization initiatives, promoting digital transformation, and developing cost-saving strategies. The ideal candidate has supervisory experience in logistics and strong organizational skills. This role offers the chance to shape branch operations while ensuring high-quality service delivery in a fast-paced environment.

Qualifications

• Proven experience in a supervisory or management role within manufacturing, transport, or logistics.
• Strong organisational and problem-solving skills, with effective multitasking abilities.
• Excellent communication/interpersonal skills to lead a team.

Responsibilities

• Drive efficiency and stability of branch operations.
• Implement standardization initiatives and enhance digital transformation.
• Assist regional teams in franchisee recruitment.

Skills

Organizational skills

Problem-solving skills

Communication skills

Interpersonal skills

Multitasking

Tools

Relevant software

Job description

About the role

As a Branch Operations Team Lead at J&T Express (Malaysia) Sdn. Bhd., you will play a key role in driving the efficiency and stability of branch operations. This full-time role focuses on supporting and coordinating daily activities across branches, with a strong emphasis on operational excellence, productivity, and customer satisfaction.

Standardization Initiatives

Implement and enhance 6S practices, brand image standards, warehouse capacity standards, and branch grading systems to improve operational quality.

Exception Management & Empowerment

Develop and implement procedures for handling branch-level exceptions. Support branches in coping with operational pressure through targeted training and team empowerment programs.

Digital Transformation

Promote digitalization across branches. Continuously optimize digital tools based on research and real-world application, using data analytics to identify and address performance issues.

Cost Optimization & Efficiency Improvement

Conduct cost assessments and implement cost-saving initiatives. Enhance branch productivity through adjustments in equipment usage and operational workflows.

Partner Resources (Franchise Management)

Assist regional teams in franchisee recruitment and facilitate cross-region partner resource coordination.

Qualifications

• Proven experience in a supervisory or management role within the manufacturing, transport, or logistics industry.
• Strong organisational and problem-solving skills, with the ability to multitask and prioritise effectively.
• Excellent communication and interpersonal skills, with the ability to motivate and lead a team.
• Proficiency in using relevant software and systems to track and manage operations.
• A customer-centric mindset and a commitment to delivering high-quality service.
• Ability to work in a fast-paced, dynamic environment and adapt to changing requirements.