SENIOR SUPERVISOR, BANQUET (CONVENTION CENTRE)

S P Setia; Bayan Lepas; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading hospitality firm in Malaysia seeks an experienced banquet manager. Responsibilities include overseeing staff grooming, ensuring event requirements are met, and setting up banquet areas. Candidates should have a diploma in Hospitality Management and at least 5 years of relevant experience. Proficiency in Bahasa Malaysia and English is necessary; knowledge of Mandarin is an added advantage. This role requires attention to detail and excellent customer service orientation.

Qualifications

• Minimum 5 years of relevant working experience in hotels, convention centre, or hospitality industry.
• Proficient in oral and written Bahasa Malaysia and English; Mandarin is a plus.
• Ability to interact with clients across all levels.

Responsibilities

• Enforce and inspect the grooming and attire of staff.
• Communicate with guests and other departments to ensure event requirements are met.
• Set up the banquet area/room, ensuring cleanliness and proper set-up.

Skills

Customer service orientation

Detail-oriented

Interpersonal skills

Proficiency in Microsoft Excel

Proficiency in Microsoft Word

Proficiency in Microsoft PowerPoint

Education

Diploma in Hotel Catering / Hotel Services / Banquet or Hospitality Management

Job description

Enforce & inspect the grooming and attire of staff, and rectify if any deficiencies.

To communicate with guests, other employees, or departments to ensure event requirements are met.

To respond and fulfill the special arrangement of the banquet event.

To set up the banquet area/room, ensure cleanliness and proper set-up of furniture/equipment.

Inspect and maintain table set-up for cleanliness, neatness and agreement with group requirements and company standards, and resolve if any problems arise.

Administrative tasks include record information in the appropriate department logbook.

To assist in hiring, training, scheduling, evaluating, counselling, disciplining, motivating and coaching employees.

Develop and maintain positive working relationships with others, and support the team in reaching common goals.

To carry out any other work as required by the superior.

Requirements:

Diploma in Hotel Catering / Hotel Services / Banquet or Hospitality Management.

Minimum 5 years of relevant working experience in hotels, convention centre or hospitality industry.

Proficient in oral and written Bahasa Malaysia and English, knowledge of Mandarin will be an added advantage.

Highly customer service oriented background and able to interact with all levels of clients.

Able to look into details and offer alternatives to clients.

Good computer skills with computer knowledge of Microsoft Excel, Word and PowerPoint.