Sales Team Lead (Mandarin)

Agensi Pekerjaan JobScoper Sdn Bhd; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A recruitment agency in Penang is looking for a Team Leader with 2-3 years of BPO experience. Candidates must have a proven sales background and excel in Mandarin and English communication. Responsibilities include leading a team, managing performance, providing coaching, and analyzing operational data. The role offers benefits such as training, allowances, and incentives, with annual and sick leave included.

Benefits

Training Provided

EPF & SOSCO

Allowance & Sales Incentives

Annual leave & Sick Leave

Qualifications

• Minimum 2-3 years of team lead experience in the BPO sector.
• Proven sales experience in both B2C and B2B environments preferred.
• Fluent in Mandarin and English.

Responsibilities

• Lead and manage a team to deliver high-quality results.
• Oversee daily team performance and ensure KPIs are met.
• Provide coaching and training to enhance team productivity.
• Monitor operational data to identify trends and opportunities.
• Act as an escalation point for complex cases.
• Communicate effectively in Mandarin and English.

Skills

Mandarin communication (written, verbal)

English communication (written, verbal)

Leadership skills

Coaching skills

Excel skills

Sales background

Job description

Requirements

• Minimum 2-3 years TL experience in BPO sector..
• Proven sales background in BPO settings preferred (B2C & B2B preferred).
• Excellent Mandarin (read, write, speak) and English communication.
• Strong leadership, coaching, and Excel skills.
• Flexible and adaptable in a fast-paced sales environment.
• Able to work rotational shift.
• Willing to relocate to Penang.

Responsibilities

• Lead and manage a team to deliver high-quality results
• Oversee daily team performance, ensuring KPIs, quality metrics, and project deadlines are consistently met
• Provide coaching, feedback, and training to team members to enhance skills and productivity
• Monitor and analyse operational data to identify trends, issues, and opportunities for improvement
• Act as the escalation point for complex cases, ensuring prompt and effective resolution
• Communicate effectively in Mandarin and English with both internal teams and external stakeholders

Benefits

• Training Provided
• EPF & SOSCO
• Allowance & Sales Incentives
• Annual leave & Sick Leave

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