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FinTech Client Services Lead - Elevate Customer Experience
Job summary
A leading digital CX solutions provider is seeking a Client Services Officer to deliver exceptional customer service for a major finance institution. The role involves managing client services, handling complex inquiries, and coaching team members. Ideal candidates should have at least a diploma/degree, 1 year of FinTech experience, and be fluent in English. The company offers comprehensive benefits, engagement programs, and a commitment to employee wellness in a dynamic work environment.
Benefits
Qualifications
- Minimum 1 year of experience in FinTech customer service or contact centre.
- Fluent in English (both verbal and written).
- Able to work in shifts (days/nights).
Responsibilities
- Deliver outstanding customer support, ensuring quality aligns with standards.
- Assist internal teams and handle challenging customer inquiries.
- Serve as escalation point for complex client cases.
- Provide feedback to management on complex cases.
- Identify opportunities to enhance job performance.
Skills
Education
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.