F&B Outlet Manager – Service, Growth & Leadership

Zhou Management; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading F&B company in Kuala Lumpur is looking for an experienced manager to oversee all operations of their outlet. You will be responsible for ensuring high levels of customer satisfaction and leading a team to achieve performance goals. Ideal candidates will have strong leadership and communication skills along with decision-making abilities. Experience in managing F&B operations is preferred. This role includes oversight of inventory, handling customer issues, and monitoring financial performance.

Qualifications

• Experience in F&B management or a similar role is preferred.
• Strong leadership and communication skills.
• Ability to make firm decisions under pressure.
• Basic knowledge of financials and inventory management is a plus.

Responsibilities

• Manage and supervise all daily operations of the outlet.
• Ensure high levels of customer satisfaction by delivering excellent service.
• Lead, motivate, and train team members to meet performance goals.
• Oversee inventory control and manage stock levels effectively.
• Handle customer complaints and resolve issues promptly.
• Ensure compliance with health, safety, and company standards.
• Prepare staff rosters and manage attendance.
• Monitor financial performance and achieve sales targets.

Skills

Leadership

Communication

Decision Making

Team Motivation

Operational Challenge Management

Job description

A leading F&B company in Kuala Lumpur is looking for an experienced manager to oversee all operations of their outlet. You will be responsible for ensuring high levels of customer satisfaction and leading a team to achieve performance goals. Ideal candidates will have strong leadership and communication skills along with decision-making abilities. Experience in managing F&B operations is preferred. This role includes oversight of inventory, handling customer issues, and monitoring financial performance.