FinTech Client Services Lead - Elevate Customer Experience

TDCX; Kuala Lumpur; On-site; MYR 30,000 - 50,000; Full time

Job summary

A leading digital CX solutions provider is seeking a Client Services Officer to deliver exceptional customer service for a major finance institution. The role involves managing client services, handling complex inquiries, and coaching team members. Ideal candidates should have at least a diploma/degree, 1 year of FinTech experience, and be fluent in English. The company offers comprehensive benefits, engagement programs, and a commitment to employee wellness in a dynamic work environment.

Benefits

Comprehensive Insurance & Medical coverage

Wellness & Health Program

Engagement & Recognition Programs

Employee Assistance Program

Qualifications

• Minimum 1 year of experience in FinTech customer service or contact centre.
• Fluent in English (both verbal and written).
• Able to work in shifts (days/nights).

Responsibilities

• Deliver outstanding customer support, ensuring quality aligns with standards.
• Assist internal teams and handle challenging customer inquiries.
• Serve as escalation point for complex client cases.
• Provide feedback to management on complex cases.
• Identify opportunities to enhance job performance.

Skills

Customer relations

Problem solving

Multi-tasking

Good comprehension

Proactive mindset

Education

Diploma or Degree

Job description

A leading digital CX solutions provider is seeking a Client Services Officer to deliver exceptional customer service for a major finance institution. The role involves managing client services, handling complex inquiries, and coaching team members. Ideal candidates should have at least a diploma/degree, 1 year of FinTech experience, and be fluent in English. The company offers comprehensive benefits, engagement programs, and a commitment to employee wellness in a dynamic work environment.