Guest Experience Supervisor | Front Desk & Service Lead

Wyndham Hotels & Resorts; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading hotel chain in Selangor is seeking a Guest Service Assistant / Supervisor to warmly welcome guests and ensure a seamless experience. Responsibilities include managing check-in/check-out processes, maintaining guest records, and coordinating with departments to enhance service delivery. The role requires flexibility and teamwork, especially during training and setup phases. Ideal candidates will demonstrate a commitment to guest satisfaction and operational excellence.

Responsibilities

• Deliver a warm, professional welcome to all guests upon arrival.
• Handle check-in/out, room assignments, and guest inquiries promptly.
• Maintain guest profiles, billing records, and daily reports in the PMS.
• Coordinate with other departments to ensure seamless service delivery.
• Promote hotel facilities and services to enhance guest satisfaction.
• Uphold all safety, security, cash handling, and operational procedures.

Job description

A leading hotel chain in Selangor is seeking a Guest Service Assistant / Supervisor to warmly welcome guests and ensure a seamless experience. Responsibilities include managing check-in/check-out processes, maintaining guest records, and coordinating with departments to enhance service delivery. The role requires flexibility and teamwork, especially during training and setup phases. Ideal candidates will demonstrate a commitment to guest satisfaction and operational excellence.