Technical Services Manager, SEA

PERSOL; Penang; On-site; MYR 200,000 - 250,000; Full time

Job summary

A multinational company in Penang, Malaysia is seeking a Technical Support Manager to lead the technical support function and collaborate with the Sales Team. This role demands a University Degree in Engineering and at least 5 years of experience in a management position within a multinational company. The ideal candidate will have strong leadership and interpersonal skills, and be proficient in English. The position includes managing field service personnel, establishing service contracts, and training new staff members.

Qualifications

• At least 5 years of experience working in a multinational company in a similar management position.
• Experience working overseas is an advantage.
• Ability to communicate between South Asia locations.

Responsibilities

• Lead technical support function on product solutions.
• Partner with Sales Team for new business opportunities.
• Manage field service personnel for on-site services.
• Provide training and development for new staff members.
• Maintain strong customer relationships and handle service contracts.

Skills

Proficiency in both written and spoken English

Strong leadership skills

Good interpersonal skills

Education

University Degree in Mechanical / Electronics / IT / Production / Industrial Engineering

Job description

Job Purpose: Collaborate with Sales to provide best application solutions to customers & provide technical support for all product groups.

• Key ResponsibilitiesLead technical support function to own pre sales and after sales support on product solutions.
• Partnering with Sales Team to support and sustain a strong pipeline of new business opportunities while maintaining opportunities or increasing market share for existing business.
• Manages the field service personnel who perform on-site routine services including product demonstration, installation, maintenance, and repair.
• Oversees the scheduling and training of field service representatives.
• Build a strong technical team.
• Establish common workflow and cross-functional communication processes, & sharing of best practices.
• Responsible to provide training & professional development to new staff members, and work performance evaluation.
• Develop and maintain a high level of product knowledge among technical services engineers.
• Maintaining satisfactory after-sale relationships and development of long-term customer relationships coupled with the ability to identify and capitalize on opportunities that immediately satisfy customer needs.
• Establish & handle service contracts and manage support services.
• Design and implement productivity and effective improvement programs.
• To support and comply with the Brady Corporation Global Policies, Brady Policy, Quality Policy, Environmental Policy, Safety & Health Policy and other organization policies that are relevant to job functions. To responsible, accountable and committed to fulfill the codes and statements prescribed in the policies.
• The above responsibilities are not exhaustive and other related duties may be added from time to time.
• Requisite CriteriaUniversity Degree in Mechanical / Electronics / IT / Production / Industrial Engineering.
• Must have at least 5 years experience working in a multinational company and in a similar management position. Candidates with working experience overseas, will have an added advantage
• SkillsProficiency in both written and spoken English. Other language knowledge will be an added advantage.
• Exhibit strong leadership skills and must be self-motivated.
• Good interpersonal skills with all levels of employee. Feel comfortable as a focal point of communication between South Asia locations related to technical services activities.

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