Sales jobs in Malaysia

At HUMAN FUEL, we believe our outlet partners are the bloodline of the company. As front-liners, they play a key role in delivering excellent products and services that meet the needs of our customers.

We are looking for an experienced F&B professional who understands daily outlet operations and is passionate about quality, teamwork, and customer experience.

• Maintain the highest standards of product quality and customer service at all times.

• Prepare and brew beverages according to HUMAN FUEL’s in-house recipes.

• Conduct quality control checks to ensure consistency in taste and presentation.

• Forecast sales, set outlet sales targets, and implement action plans to achieve them.

• Plan and manage outlet manpower, including preparing weekly staff schedules.

• Source, recruit, and train new outlet staff to meet operational needs.

• Manage inventory levels to ensure sufficient stock for daily operations.

• Handle all outlet transactions, including cash, card, and e-wallet payments, ensuring accuracy and proper cash handling.

• Monitor outlet costing and expenses (raw materials, labour, utilities) to meet profitability targets.

• Ensure outlet operations follow standard operating procedures (SOPs) at all times.

• Deliver excellent customer experience and handle customer feedback or complaints professionally.

• Maintain outlet cleanliness, hygiene, and equipment, and arrange maintenance when required.

• Actively participate in daily operations, including beverage preparation, cashier duties, and other outlet-related tasks.

• Prior experience in Food & Beverage outlet operations is required.

• Basic computer skills; able to use Microsoft Excel, PowerPoint, and related software.

• Able to communicate in Mandarin to effectively communicate with Mandarin-speaking clients, basic communication skills in English and Bahasa Malaysia.

• Possess own transportation.

• Willing to travel when required.

• Able to work shifts, weekends, and public holidays.