E-Commerce Assistant

Yeoh Yen Keong; Sungai Petani; On-site; MYR 20,000 - 100,000; Full time

Job summary

A regional e-commerce company based in Malaysia is seeking a skilled individual to manage daily operations on Shopee and TikTok Shop. Responsibilities include overseeing product listings, customer service inquiries, and collaborating with different teams to ensure smooth order fulfilment. Ideal candidates will have at least one year of experience in e-commerce, strong communication skills in English and Bahasa Malaysia, and the ability to work both independently and within a team. This role offers various benefits including EPF and annual leave.

Benefits

EPF

SOCSO

EIS

Annual Leave

Medical and Hospitalisation Leave

Overtime Pay

Annual Bonus

Training Provided

Qualifications

• Minimum 1 year of experience in e-commerce operations, online customer service, or a related role.
• Hands-on experience managing seller accounts on Shopee or TikTok Shop.
• Good written communication skills in English and Bahasa Malaysia.

Responsibilities

• Manage daily operations on Shopee & TikTok Shop, including product listing creation, optimisation, and maintenance.
• Handle online customer service inquiries across platforms, ensuring timely and professional responses.
• Upload, organise, and update product images and content to keep online stores fresh and appealing.
• Assist in creating basic graphic designs for product visuals, promotional banners, and marketing materials.
• Collaborate with sales and logistics teams to ensure smooth order fulfilment and customer satisfaction.
• Monitor and report on store performance metrics to help improve sales and customer engagement.

Skills

E-commerce operations experience

Online customer service

Managing seller accounts on Shopee or TikTok Shop

Written communication in English

Written communication in Bahasa Malaysia

Organizational skills

Ability to multitask

Ability to work independently

Ability to work in a team

Job description

Requirements

• Minimum 1 year of experience in e-commerce operations, online customer service, or a related role.
• Hands‑on experience managing seller accounts on Shopee or TikTok Shop.
• Good written communication skills in English and Bahasa Malaysia.
• Good organizational skills with the ability to multitask and prioritize in a fast‑paced environment.
• Able to work independently and collaboratively within a team.

Responsibilities

• Manage daily operations on Shopee & TikTok Shop, including product listing creation, optimisation, and maintenance.
• Handle online customer service inquiries across platforms, ensuring timely and professional responses.
• Upload, organise, and update product images and content to keep online stores fresh and appealing.
• Assist in creating basic graphic designs for product visuals, promotional banners, and marketing materials (preferred).
• Collaborate with sales and logistics teams to ensure smooth order fulfilment and customer satisfaction.
• Monitor and report on store performance metrics to help improve sales and customer engagement.

Benefits

• EPF
• SOCSO
• EIS
• Annual Leave
• Medical and Hospitalisation Leave
• Overtime Pay
• Annual Bonus
• Training Provided