Overview
Responsible for complying with established accounting procedures relating to income audit and cashiering functions. Supervise and observe procedural compliance by Front Office and Reservation Department.
Key Responsibilities
- Analyze revenue and cashiering reports generated by Opera, Sun System, POS and other systems.
- Complete revenue and relevant journal reports in a timely manner.
- Reconcile revenue and cash transactions in a timely manner.
- Take effective measures to address any system failures so that revenue compilation is carried out with minimal disruption.
Operational Responsibilities
- Ensure proper procedures and documentation are observed to generate necessary revenue reports.
- Maintain sufficient database and supporting documents to enable audit functions to run effectively.
- Maintain all relevant documents both soft and hard copies to comply with statutory compliance.
- Prepare or designate subordinates to reconcile all accounts in a timely manner.
- Cooperate with internal and external auditors during audits.
- Comply with established reporting deadlines.
- Undertake other duties as requested by the Superior.
Product Management
- Observe consistently that the physical product in all aspects is consistent with hotel standards.
- Regularly inspect relevant areas of operation to ensure compliance.
- Ensure staff grooming and neatness are observed regularly.
Personnel and Training Responsibilities
- Excellent people manager showing respect for local customs and cultures.
- Build an effective management team through active interest in subordinates’ development through training and involvement in decision making.
- Provide frequent feedback on performance and development status.
- Conduct annual appraisals and exercise self-control, patience, and fairness at all times.
- Maintain an “Open‑Door” policy and project a positive, motivated attitude among peers and employees.
- Ensure all personnel and training related policies are enforced consistently.
- Ensure all areas of responsibility are properly staffed, supervised, and operating efficiently.
- Commit to training and show concern for employees’ training, attending training sessions frequently.
- Assist departmental trainers in training activities and monitor effectiveness.
- Ensure all employees are fully conversant with the hotel’s policies and procedures.
Administrative Responsibilities
- Maintain all hotel records and forms as prescribed by established policies and procedures.
- Control preparation of daily, weekly, and monthly accounting reports according to established formats.
- Meet given or agreed deadlines.
- Attend all briefings and meetings as requested.
- Plan long‑term while reacting to sudden changes instantly; be proactive rather than reactive.
- Ensure ageing reports and other relevant reports are up‑to‑date at all times.
- Conduct briefings and meetings to update staff and run the operation efficiently.
- Be conversant in the use of computer systems and update self regularly.
Required Skills
- Proficient in Microsoft Office.
- Good communication and writing skills.
- Task and project management.
Qualification
Diploma in Hospitality.
Experience
2 years of hospitality experience, or an equivalent combination of education and experience.