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Job summary
A leading tech company in Port Klang is seeking a Sales Support Executive to manage inquiries from overseas customers and ensure timely processing of sales orders. The ideal candidate has a Diploma/Degree in Business Administration and 1–2 years of experience in customer service. Key responsibilities include coordinating with logistics, preparing export documentation, and supporting sales forecasting. Proficiency in Microsoft Office and strong communication skills are essential for this role.
Qualifications
- 1–2 years of experience in sales support or customer service, preferably in an international environment.
- Good knowledge of export documentation and logistics coordination is an advantage.
- Proficiency in English; additional language skills will be a plus.
Responsibilities
- Handle inquiries from overseas customers promptly and professionally.
- Process sales orders accurately in the ERP/CRM system.
- Prepare and issue quotations, proforma invoices, and sales contracts.
- Update customers on order status, shipment timelines, and any changes proactively.
- Coordinate with internal teams to ensure on-time delivery.
- Act as the main contact point for overseas customers regarding orders.
- Manage customer complaints and feedback, providing solutions and escalating issues.
Skills
Education
Tools
Handle inquiries from overseas customers promptly and professionally.
Process sales orders accurately in the ERP/CRM system.
Prepare and issue quotations, proforma invoices, and sales contracts.
Update customers on order status, shipment timelines, and any changes proactively.
Coordinate with internal teams (production, logistics, finance) to ensure on-time delivery.
Act as the main contact point for overseas customers regarding orders, product details, and after-sales support.
Manage customer complaints and feedback, providing solutions and escalating issues when needed.
Schedule communications effectively across different time zones.
Coordinate with logistics and freight forwarders for export shipments.
Prepare export documents such as commercial invoices, packing lists, and certificates of origin.
Track shipments and resolve delivery or customs-related issues promptly.
Maintain accurate and updated customer databases.
Prepare monthly and quarterly sales reports and analysis.
Support sales forecasting and demand planning activities.
Provide feedback on customer preferences, market trends, and competitor activities.
Assist in organizing trade shows, exhibitions, and customer visits when required.
Support marketing activities for overseas markets, such as distributing brochures or managing online inquiries.
Order Accuracy: Percentage of error-free orders processed.
Response Time: Average time taken to respond to overseas customer inquiries.
On-Time Delivery Rate: Percentage of shipments delivered on schedule.
Customer Satisfaction Score: Measured through feedback or surveys.
Payment Collection Timeliness: Percentage of on-time payment receipts.
Reporting Quality: Timeliness and accuracy of sales reports and analysis.
Diploma/Degree in Business Administration, Marketing, International Trade, or related fields.
At least 1–2 years of experience in sales support or customer service, preferably in an international environment.
Good knowledge of export documentation and logistics coordination is an advantage.
Proficiency in Microsoft Office and familiarity with ERP/CRM systems.
Strong communication and interpersonal skills.
Ability to handle multiple tasks in a fast-paced environment.
Proficiency in English; additional language skills will be a plus.
Office-based with occasional travel to trade shows or customer sites (if required).
Coordination with teams across differenttimezones.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.