Growth Operations Manager (Recruitment)

Jobstreet by SEEK; Kuala Lumpur; Hybrid; MYR 120,000 - 150,000; Full time

Job summary

A leading online employment marketplace is seeking an Operations Manager based in Kuala Lumpur, Malaysia. The successful candidate will lead the APAC sourcing operations, optimizing resource allocation while ensuring high-quality service delivery across multiple markets. Responsibilities include managing a sourcing team, implementing AI-driven process improvements, and developing operational frameworks to ensure compliance. This role requires strong leadership, analytical skills, and the ability to work collaboratively with cross-functional teams.

Benefits

Attractive remuneration package

Hybrid working

Flexible leave offerings

Smart casual dress code every day

Qualifications

• Minimum 5 years operational experience in tech or recruitment industries with at least 3 years team leadership experience.
• Proven leadership in managing teams across multiple markets.
• Demonstrated success in process optimisation and technology integration including AI.
• Proven people development expertise including coaching and performance management.
• Strong analytical and strategic thinking capabilities.
• Excellent stakeholder management and cross‑functional collaboration skills.

Responsibilities

• Lead the APAC sourcing team to meet delivery targets.
• Establish and monitor sourcing KPIs aligned with business objectives.
• Design and implement process improvements with AI technologies.
• Manage resource planning and workflow distribution responding to market needs.
• Develop standardised operational frameworks ensuring compliance.
• Implement structured coaching and performance development programmes.
• Collaborate with analysts to track performance metrics and conduct analysis.

Job description

Company Description

SEEK operates market‑leading online employment marketplaces, including Jobstreet and Jobsdb in Asia. SEEK has been helping people live more fulfilling and productive working lives and helping organisations succeed for over 25 years.

Founded and headquartered in Melbourne, Australia, SEEK has grown into a multinational technology company with over 3,300 employees and is listed on the Australian Securities Exchange.

SEEK’s presence spans Australia, New Zealand, Hong Kong, Indonesia, Malaysia, the Philippines, Singapore and Thailand. Additionally, SEEK has minority investments in employment marketplaces in China, South Korea and Bangladesh.

SEEK develops and applies innovative data and technology tools to facilitate high‑quality matching and improve reliability of marketplace information.

In 2021, 2022, 2023 and 2024, SEEK was recognised as one of Australia’s Top Ten Places to Work in Technology in the AFR BOSS Best Places to Work awards. SEEK was also named a 5‑Star Employer of Choice by HRD Asia in 2024 and won four accolades at TalentCorp’s Life at Work Awards 2023 in Malaysia.

Job Description

Ready to shape the future of talent sourcing across Asia‑Pacific and lead a dynamic regional hub that serves multiple markets? We’re seeking a strategic Operations Manager to spearhead our APAC sourcing operations based in Malaysia, delivering exceptional service to Hong Kong, Singapore, Australia, and expanding markets.

You will be the driving force behind consistent service delivery while optimising resource allocation and building scalable processes that adapt to shifting market demands.

You will lead a talented sourcing team focused on meeting ambitious delivery targets while ensuring CV volume, quality and speed exceed expectations across all regions. Through implementing AI technologies and process improvements, you’ll enhance service delivery and productivity while developing standardised operational frameworks that ensure compliance and excellence. Success means building high‑performance teams through structured coaching programmes, collaborating effectively with cross‑functional stakeholders, and driving measurable business results through data‑driven decision‑making.

Key Responsibilities

• Lead the APAC sourcing team to consistently meet delivery targets while servicing Malaysia, Hong Kong, Singapore, Australia and future markets.
• Establish and monitor sourcing KPIs aligned with business objectives, ensuring consistent CV volume, quality and speed across all regions.
• Design and implement process improvements incorporating AI technologies to enhance service delivery, efficiency and productivity outcomes.
• Manage resource planning, capacity allocation and workflow distribution responding to ongoing shifting market needs and priorities.
• Develop standardised operational frameworks, compliance policies and management practices ensuring consistent service delivery and regulatory adherence.
• Implement structured coaching and performance development programmes enhancing team productivity and supporting career progression.
• Collaborate with analysts to build dashboards and reports tracking performance metrics while conducting root‑cause analysis.

Qualifications

• Minimum 5 years operational experience in tech or recruitment industries with at least 3 years team leadership experience.
• Proven leadership managing teams with demonstrated ability to deliver measurable business results across multiple markets.
• Demonstrated success in process optimisation, operational excellence and technology integration including AI/automation tools.
• Proven people development expertise including talent acquisition, coaching, performance management and building high‑performance teams.
• Strong analytical and strategic thinking capabilities with experience in data analysis and data‑driven decision‑making.
• Excellent stakeholder management and cross‑functional collaboration skills with fluency in English; additional Asian languages advantageous.

You Will Do Well If

• You love improving processes.
• You are detail‑oriented.
• You are a true believer of quality and always looking for opportunities to do better.
• You like working in hybrid teams across multiple countries.

Additional Information – Perks and Benefits

• Attractive remuneration package.
• Hybrid working.
• Flexible leave offerings.
• Smart casual dress code every day.

At SEEK, we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose‑driven business that works with heart.

We know teams with diverse ideas, experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such, we welcome applications from people with diverse backgrounds and life experiences, especially as they relate to gender, sexual identity, culture, faith, disability and life stages. If you have the skills, curiosity and an adaptable mindset but don’t meet every responsibility or qualification listed in this advertisement, please still get in touch with us.

Should you require any specific support or adjustments throughout the recruitment process and beyond, please advise us and we will be happy to assist.

SEEK kindly requests no unsolicited resumes or approaches from recruitment agencies and will not be responsible for any associated fees.