Technical Onboarding Specialist

STARTEK; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading customer support company in Malaysia seeks an Onboarding Technical Support Executive. This position involves providing first-line support to customers, resolving technical issues, and ensuring satisfaction. Ideal candidates include SPM leavers or fresh graduates with excellent communication skills. Competitive salary and additional benefits are offered, in a friendly and inclusive environment.

Benefits

Competitive salary and performance bonuses

Extra fixed allowances and incentives

Paid training and career development opportunities

Friendly and inclusive work environment

Qualifications

• SPM leavers or fresh graduates are welcome to apply.
• Candidates should have the ability to handle multiple tasks.

Responsibilities

• Respond to customer queries via phone or email in a timely manner.
• Guide users through step-by-step solutions and provide clear instructions.
• Escalate unresolved issues to the appropriate internal teams.
• Maintain a high level of product knowledge to assist customers effectively.
• Follow up with customers to ensure their issues are resolved satisfactorily.

Skills

Excellent communication and interpersonal skills

Ability to work in a fast-paced environment

Multilingual skills

Job description

🧑💻 Job Title: Onboarding Technical Support Executive
📍 Location: Ara Damansara, Petaling Jaya
📄 Job Type: 2-Year Contract (with Permanent Benefits)
🏢 Department: Customer Support (Telco Industry)

📝 Job Summary:

We are looking for a dedicated and customer-focused Onboarding Technical Support Executive to join our team. In this role, you will provide first-line support to customers, resolve technical issues, and ensure a high level of customer satisfaction. You’ll serve as the bridge between users and our technical teams.

✅ Key Responsibilities:

• Respond to customer queries via phone or email in a timely and professional manner.
• Guide users through step-by-step solutions and provide clear technical instructions.
• Escalate unresolved issues to the appropriate internal teams.
• Maintain a high level of product knowledge to assist customers effectively.
• Follow up with customers to ensure their issues are resolved satisfactorily.

🎯 Requirements:

• SPM leavers or fresh graduates are welcome to apply!
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks.

🧠 Preferred Skills:

• Multilingual skills are a plus.
• Basic salary starts from RM2,300.

🎁 What We Offer:

• Competitive salary and performance bonuses.
• Extra fixed allowances and attractive incentives.
• Paid training and career development opportunities.
• Friendly and inclusive work environment.

📩 How to Apply:

If you're ready to take your technical support skills to the next level and join a company that values your contributions, we’d love to hear from you!

Please submit your resume and a brief cover letter explaining why you're the perfect fit for this role to *****@startek.com or click APPLY NOW!

STARTEK Malaysia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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