Manager Operation jobs in Malaysia

Lead the Digital Evolution. Scale Big Brands. Shape the Future of Commerce.

Location: Selangor | Type: Full-Time | Level: Senior/Management

The Opportunity We are a dynamic e-commerce enabler looking for a strategic pilot to steer our growth. We don't just move boxes; we build digital ecosystems for brands. If you have an entrepreneurial heartbeat and are ready to combine data logic with creative strategy, we want to talk to you.

Blueprint the Future: Design and execute end-to-end e‑commerce strategies that smash sales targets and drive sustainable growth.

Pioneer New Channels: Lead our charge into the future of retail by developing strategies for upcoming Live Selling platforms and Social Commerce.

Platform Evolution: Oversee the user experience, ensuring our platform is SEO‑optimized, mobile‑ready, and constantly updated (upcoming strategic project).

The Trusted Advisor: Act as the primary strategic partner for key accounts, nurturing long‑term relationships and ensuring their profitability on our platform.

Joint Business Planning: Don't just take orders—collaborate with brand partners to co‑create Joint Business Plans (JBP) that prioritize mutual growth.

Seamless Onboarding: Guide new brands through a frictionless integration process, setting them up for success from Day 1.

Data‑Driven Command: Utilize advanced analytics tools to track performance, turning raw data into actionable insights that improve ROI.

Inventory Intelligence: Master the “digital shelf” by optimizing product listings, pricing strategies, and stock levels to minimize out‑of‑stock scenarios and maximize sales velocity.

Market Watch: Stay ahead of the curve by monitoring industry trends, competitor moves, and emerging tech.

Lead from the Front: Mentor and manage a high‑performing team, including Key Account Managers, ensuring individual success links to departmental goals.

Connect the Dots: Champion cross‑functional collaboration, aligning Sales, Marketing, and Operations to support our brand partners.

Stakeholder Visibility: Prepare and present high‑impact performance reports to internal stakeholders and brand partners.

Who You Are

• The Veteran: You possess a Diploma or Bachelor’s Degree with at least 5 years of experience specifically in E‑Commerce Key Account Management.
• The Negotiator: You have strong persuasion and presentation skills; you know how to close a deal and tell a story with data.
• The Entrepreneur: You have a “builder” mindset—flexible, positive, and energetic. You don't wait for instructions; you find solutions.
• The Analyst: You are comfortable with numbers and can diagnose business health through KPIs.

Why Join Us?

• Be the Architect, Not Just the Manager: We are entering a pivotal phase of transformation. With upcoming initiatives in Live Commerce and a platform overhaul, you aren't just stepping into an existing role—you are stepping in to build the engine for our next stage of growth.
• High-Visibility Impact: You will be the strategic bridge between major Brand Partners and our internal success. Your decisions on pricing, inventory, and strategy will have immediate, measurable effects on the P&L.
• Data Meets Creativity: We don't guess; we know. We provide the tools for you to make data‑driven decisions, but we value the creative "entrepreneurial spirit" required to test new ideas and innovate.
• Agile & Energetic Culture: We hate red tape. We are looking for leaders with a positive, flexible attitude who want to move fast, break boundaries, and lead a team that is hungry for success.