Retail Operation Support Assistant Manager (Backend Support)

Silver Maxlink Sdn Bhd; Permatang Pauh; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading home improvement retailer in Penang is hiring a Retail Operation Support Assistant Manager. This full-time role involves overseeing daily store operations, leading new store openings, and implementing customer service strategies. Candidates must have a Diploma/Degree in Business or Retail Management and 3-5 years of relevant experience. The position offers competitive salaries, healthcare benefits, and growth opportunities in a collaborative environment.

Benefits

Competitive salary

Comprehensive healthcare benefits

Opportunities for career advancement

Qualifications

• Minimum 3-5 years of experience in retail operations or store support.
• Experience with home improvement or retail chains is an advantage.
• Proven track record of driving sales and store performance.

Responsibilities

• Oversee the day-to-day operations of retail stores.
• Lead new store opening projects.
• Implement and monitor sales and customer service strategies.
• Conduct internal operational audits.

Skills

Leadership

Problem-solving

Data analysis

Communication

Education

Diploma/Degree in Business or Retail Management

Job description

Retail Operation Support Assistant Manager (Backend Support)

This is an exciting opportunity to join the team at Silver Maxlink Sdn Bhd as a Retail Operation Assistant Manager. In this full-time role, you will be based in Seberang Jaya Penang and play a crucial part in overseeing the day-to-day operations of our retail stores. Your strategic leadership and attention to detail will be instrumental in driving the success of our retail business.

What you'll be doing

• To perform and support operations pertaining to outlet operations, stock counts, exhibitions, marketing events and opening of new outlets
• Lead and coordinate new store opening projects from pre-construction planning to final handover
• Participate in new store openings, renovations, and layout planning.
• Supervise and follow up with construction contractors to ensure renovation work, layout, signage, and fixtures are completed according to company standards, safety requirements, and schedule
• Arrange POSM, display content, and ensure retail store audit feedback is properly recorded
• Implement and monitor sales and customer service strategies to drive revenue growth
• To conduct internal operational audits, review audit results and recommend for process improvement as and when required
• Analyse sales data and key performance indicators to identify areas for improvement
• Liaise with the marketing team to execute effective promotional campaigns
• Support Store Managers and teams through coaching, guidance, and performance monitoring
• Maintain store standards and ensure compliance with company policies and procedures

What we're looking for

• Diploma/Degree in Business, Retail Management, or related field
• Minimum 3-5 years of experience in a retail operations or store support, preferably in multi-store environment
• Experience with home improvement, convenience, or value retail chains (e.g., MR DIY, Eco-Shop, Miniso) is an added advantage.
• Strong leadership and people management skills with the ability to motivate and develop a team
• Excellent problem-solving and decision-making abilities
• Proficient in data analysis and interpreting sales and operational metrics
• Proven track record of driving sales and improving store performance
• Excellent communication and interpersonal skills

What we offer

At Silver Maxlink Sdn Bhd, we are committed to providing our employees with a supportive and rewarding work environment. We offer competitive salaries, comprehensive healthcare benefits, and opportunities for career advancement. Our collaborative and inclusive culture encourages work-life balance and personal development. If you're looking to be part of a dynamic team that values innovation and customer satisfaction, we'd love to hear from you.

About us

Silver Maxlink Sdn Bhd is a leading provider of variety high-quality home improvement products in the Retail & Consumer Products industry. With a strong presence across Seberang Jaya Penang, we are dedicated to delivering exceptional products and services to our customers. Our company's mission is to be the preferred destination for all their shopping needs, and we are constantly exploring ways to enhance the customer experience.

Apply now to join our team as a Retail Operation Assistant Manager and be a part of our exciting journey!