Senior Retail Operations Manager – Multi-Outlet & Spirits

SmartHire by SEEK; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading recruitment agency is seeking a Retail Operations Manager for their client in Kuala Lumpur. This role involves overseeing daily operations of multiple outlets, ensuring quality and compliance, and developing strategies to enhance service and profitability. Candidates should have at least 5 years of retail operations experience, preferably in food and beverages, along with strong leadership and communication skills. An attractive remuneration package, including bonuses and health insurance, is offered.

Benefits

Performance bonus

Annual leave

Health Insurance

Qualifications

• Minimum 5 years of experience in retail operations management.
• Proven experience managing multiple outlets in F&B or retail.
• Knowledge of wines & spirits is mandatory.

Responsibilities

• Ensure smooth daily operations across all outlets.
• Regularly visit multiple outlets to maintain quality.
• Create and execute purchasing strategies for outlets.
• Address guest complaints promptly to ensure satisfaction.
• Train and coach outlet supervisors and staff.

Skills

Strong analytical skills

Excellent communication skills

Training abilities

Problem-solving skills

Leadership skills

Education

Diploma or Higher/Degree

Job description

A leading recruitment agency is seeking a Retail Operations Manager for their client in Kuala Lumpur. This role involves overseeing daily operations of multiple outlets, ensuring quality and compliance, and developing strategies to enhance service and profitability. Candidates should have at least 5 years of retail operations experience, preferably in food and beverages, along with strong leadership and communication skills. An attractive remuneration package, including bonuses and health insurance, is offered.