Operations Manager

Loaf & Latte; Subang Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

An artisan bakery café seeks an experienced Operations Manager to oversee daily operations and lead the team. Responsibilities include developing SOPs, managing bakery production, and ensuring high standards of food and service. A minimum of 5 years in F&B operations management is required. Competitive salary and opportunities for growth as the brand expands.

Benefits

Generous base salary

Performance-based incentives

Excellent leave entitlement

Opportunities for growth

Qualifications

• 5+ years in F&B operations management (café/bakery preferred).
• Strong experience creating SOPs and improving systems.
• Ability to lead both FOH and BOH operations.

Responsibilities

• Oversee daily operations of both FOH café and BOH bakery.
• Lead, train, and develop a highly capable team.
• Support bakery production planning and workflow efficiency.
• Ensure high food, service, and hygiene standards.

Skills

F&B operations management

SOP creation

Team leadership

Problem-solving skills

Communication skills

Job description

Loaf & Latté is an artisan bakery café at Taylor’s University Lakeside Campus. We bake fresh daily, serve quality café favourites, and collaborate with Taylor’s Culinary School to provide real‑world learning opportunities for students.

We are looking for an experienced Operations Manager to help strengthen our systems, grow our team, and prepare us for future expansion.

What You’ll Do

Operations & Team Leadership

Oversee the daily operations of both FOH café and BOH bakery (9–12 staff).

Lead, train, and develop a highly capable team.

Supervise the Head Chef and Café Lead.

System & SOP Development

Build and implement SOPs, workflows, checklists, and training guides.

Improve shift flow, communication, and daily operations.

Work with Taylor’s Culinary School to coordinate interns and maintain a structured teaching kitchen environment.

Ensure safe, organized, and efficient dual‑use (teaching + commercial) operations.

Production & Bakery Oversight

Support bakery production planning, forecasting, and workflow efficiency.

Monitor quality, consistency, and output.

Oversee ordering, stock levels, wastage, and cost control.

Track ingredient cost %, wastage %, and production efficiency.

Quality & Guest Experience

Maintain high food, service, and hygiene standards.

Ensure brand consistency and customer satisfaction.

Expansion Readiness

Develop scalable systems for future outlets.

Help prepare expansion frameworks and operational standards.

What We’re Looking For

5+ years in F&B operations management (café/bakery preferred).

Strong experience creating SOPs, training teams, and improving systems.

Ability to lead both FOH and BOH.

Good communication, leadership, and problem‑solving skills.

Comfortable working in a growing, fast‑paced environment.

What we offer

At Loaf & Latte', we believe in fostering a positive and collaborative work environment that empowers our team to thrive. We offer a generous base salary with performance based incentives, excellent leave entitlement, and opportunities for growth as the brand expands.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as an operations manager?
• How many years' experience do you have as a manager / team lead?
• Do you have customer service experience?