Clinical Operations Manager

IQVIA; Selangor; On-site; MYR 70,000 - 90,000; Full time

Job summary

A leading global provider of clinical research services is seeking a Clinical Staff Manager in Selangor, Malaysia. The role involves managing a team of clinical staff, ensuring proper training and oversight for clinical studies. Candidates should have a Bachelor's degree in a relevant field and prior experience in clinical trials, particularly in a leadership position. Strong communication and organizational skills are essential, along with proficiency in Microsoft Office. This position presents a vital opportunity to contribute to innovative medical treatments.

Qualifications

• Bachelor's degree in a relevant field.
• Clinical trial experience in a management capacity.
• Knowledge of GCP and ICH guidelines.
• Proficient in Microsoft Office.
• Strong verbal and written communication in English.

Responsibilities

• Manage clinical staff and direct their work.
• Oversee hiring and training of new employees.
• Ensure staff has proper materials and training.
• Allocate resources to clinical research projects.
• Evaluate the quality of staff's clinical work.

Skills

Leadership skills

Communication skills

Organizational skills

Problem solving skills

Time management skills

Computer skills

Education

Bachelor's Degree in scientific discipline or health care

Prior clinical trial experience

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Job Overview

Manage a team of clinical staff working in support of clinical studies to ensure projects are appropriately resourced and employees are trained and meeting project objectives.

Essential Functions

• Manage staff in accordance with organization’s policies and applicable regulations. Responsibilities include planning, assigning, and directing work, assessing performance and guiding professional development, rewarding and disciplining employees, and addressing employee relations issues and resolving problems.
• Participate in the selection for hiring new employees by conducting candidate review and participating in the interviewing process. Ensure that new employees are properly onboarded and trained.
• Ensure that staff has the proper materials, systems access and training to complete job responsibilities. Provide oversight for the execution of the training plan, SOP review and training experiences, as applicable.
• Participate in the allocation of resources to clinical research projects by assigning staff to clinical studies based on their experience and training.
• Manage the quality of assigned staff's clinical work through regular review and evaluation of work product.
• Identify quality risks and issues and create appropriate corrective action plans to prevent or correct deficiencies in performance of staff.
• Ensure that staff are meeting defined workload and quality metrics through regular review and reporting of findings as outlined by clinical operations management.
• May collaborate with other clinical teams and other functional leadership to manage project related challenges and to achieve exemplary customer service.
• Participate in corporate or organizational departmental quality or process improvement initiatives.

Qualifications

• Bachelor's Degree in scientific discipline or health care preferred.
• Prior clinical trial experience including experience in a management/leadership capacity or equivalent combination of education, training and experience.
• In-depth knowledge of applicable clinical research regulatory requirements (i.e., Good Clinical Practice (GCP) and International Conference on Harmonization (ICH) guidelines).
• Good leadership skills.
• Computer skills including proficiency in use of Microsoft Word, Excel and PowerPoint.
• Written and verbal communication skills including good command of English.
• Excellent organizational and problem solving skills.
• Effective time management skills and ability to manage competing priorities.
• Ability to establish and maintain effective working relationships with coworkers, managers, and clients.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com