9,580

Management jobs in Malaysia

APAC Head of Customer Success - SaaS & EdTech Growth

KNOLSKAPE Solutions Pvt. Ltd.

Kuala Lumpur
On-site
MYR 60,000 - 100,000
23 days ago
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Quality Assurance & Operations Executive: Impact Delivery

Singtel Group

Malacca City
On-site
MYR 40,000 - 60,000
23 days ago

Aspiring Banking Leader — 24‑Month Management Associate

Kuala Lumpur, Malaysia

Kuala Lumpur
On-site
MYR 100,000 - 150,000
24 days ago

Principal Technical Service Engineer

Johnson Matthey

Kampung Setul
On-site
MYR 200,000 - 250,000
24 days ago

Sales Manager - MICE (National Sales Office)

Hilton

Kuala Lumpur
On-site
MYR 100,000 - 150,000
24 days ago
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M&E Technician (The Exchange TRX)

Lendlease

Kuala Lumpur
On-site
MYR 20,000 - 100,000
24 days ago

Product Manager - AI & ML

Wego

Kuala Lumpur
On-site
MYR 120,000 - 160,000
24 days ago

AI & ML Product Manager for Travel Fintech

Wego

Kuala Lumpur
On-site
MYR 120,000 - 160,000
24 days ago
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Analyst - Accounting Operations

Marsh & McLennan Companies

Kuala Lumpur
Hybrid
MYR 40,000 - 60,000
24 days ago

Head, Personal Financial Services (UX)

Hong Leong Bank Berhad

Kuala Lumpur
On-site
MYR 130,000 - 160,000
24 days ago

Development Project Lead — Construction & Delivery

MATRIX CONCEPTS HOLDINGS BERHAD

Puchong
On-site
MYR 100,000 - 150,000
24 days ago

Manager, Financial Controlling

Halcyon Agri Corporation Limited

Ipoh
On-site
MYR 100,000 - 150,000
24 days ago

Workday Implementation Lead & SME - Global HR Transformation

Mettler Toledo AG

Petaling Jaya
On-site
MYR 227,000 - 310,000
24 days ago

OPERATIONS HEAD (OUTLET)

Central Coldstorage Kuching Sdn Bhd

Kuching
On-site
MYR 200,000 - 250,000
24 days ago

UK Offshore Subsea Project Engineer | HAUV Deployments

BeeX

Johor
Hybrid
MYR 150,000 - 200,000
24 days ago

Procurement Coordinator: ERP & Vendor Management

Masimo

Pasir Gudang
On-site
MYR 36,000 - 48,000
24 days ago

M&E Technician — Rotating Shifts, 12‑Month Contract

Lendlease

Kuala Lumpur
On-site
MYR 20,000 - 100,000
24 days ago

Sustainable Retail Architect: Concept to Construction Lead

Decathlon Malaysia

Kuala Lumpur
On-site
MYR 70,000 - 100,000
24 days ago

Senior Grid Integration Project Manager

Hitachi Vantara Corporation

Petaling Jaya
On-site
MYR 100,000 - 150,000
24 days ago

Grid Project Lead - Energy Systems (Malaysia)

H-E Parts

Petaling Jaya
On-site
MYR 90,000 - 120,000
24 days ago

Sales Consultant, Solar PV

Pathgreen Energy

Selangor
On-site
MYR 60,000 - 90,000
24 days ago

Senior DevOps Engineer — Docker/K8s for 7x24 Infra

Bitdeer Technologies Group

Penang
On-site
MYR 80,000 - 120,000
24 days ago

Service Excellence & Transformation Lead

UNAVAILABLE

Kuala Lumpur
On-site
MYR 100,000 - 120,000
24 days ago

Strategic KAM - Mid-Market (Central) | Flexible Hours

U Mobile Sdn Bhd

Kuala Lumpur
On-site
MYR 100,000 - 150,000
24 days ago

IT Service Delivery Manager - Apps, Cloud & Security

The British American Tobacco Group

Selangor
On-site
MYR 90,000 - 120,000
24 days ago

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APAC Head of Customer Success - SaaS & EdTech Growth
KNOLSKAPE Solutions Pvt. Ltd.
Kuala Lumpur
On-site
MYR 60,000 - 100,000
Full time
23 days ago

Job summary

KNOLSKAPE Solutions Pvt. Ltd. is seeking a seasoned leader for their APAC Customer Success team. The ideal candidate will ensure clients maximize value from the company's learning solutions through effective engagement strategies and cross-functional collaboration. With responsibilities spanning commercial activities and team management, this role is crucial for driving customer satisfaction and retention.

Qualifications

  • 6-10 years of proven experience in customer success management, preferably in a SaaS or EdTech environment.
  • Strong leadership and team management skills are essential.
  • Excellent communication and interpersonal skills required.

Responsibilities

  • Oversee customer engagement and retention strategies to ensure customer success.
  • Act as escalation point for complex customer issues and support CSMs in resolution.
  • Track, analyze, and report key metrics related to customer success.

Skills

Leadership
Team Management
Customer Engagement
Communication
Data Analysis
Strategic Thinking

Education

Bachelor’s degree in Business, Education, or a related field
MBA or similar advanced degree
Job description
KNOLSKAPE Solutions Pvt. Ltd. is seeking a seasoned leader for their APAC Customer Success team. The ideal candidate will ensure clients maximize value from the company's learning solutions through effective engagement strategies and cross-functional collaboration. With responsibilities spanning commercial activities and team management, this role is crucial for driving customer satisfaction and retention.

* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.