IT Service Delivery Manager - Apps, Cloud & Security

The British American Tobacco Group; Selangor; On-site; MYR 90,000 - 120,000; Full time

Job summary

A global multi-category business in Selangor is seeking a Service Manager to oversee IT service performance across multiple applications. The ideal candidate will possess 5–8 years of experience in IT service delivery, strong communication skills, and familiarity with tools such as ServiceNow. This role also involves proactive vendor management and data analysis to improve service delivery. Join a company committed to providing excellent employee conditions and continuous development opportunities.

Benefits

Annual performance bonus

Diverse health plans

Flexible holiday plan

Learning platform access

Qualifications

• Strong capability in translating stakeholder needs into clear service tasks.
• Demonstrated experience with ITSM tools and processes.
• Experience coordinating service activities with vendors.

Responsibilities

• Engage proactively with business partners to understand their service needs.
• Track day-to-day service delivery across platforms.
• Monitor the performance of global and third-party suppliers.

Skills

IT service delivery

Communication skills

Stakeholder management

ITSM tools experience

Data analysis

Education

5–8 years in IT service delivery

ITIL Foundation certification

Tools

ServiceNow

Excel

Power BI

Job description

A global multi-category business in Selangor is seeking a Service Manager to oversee IT service performance across multiple applications. The ideal candidate will possess 5–8 years of experience in IT service delivery, strong communication skills, and familiarity with tools such as ServiceNow. This role also involves proactive vendor management and data analysis to improve service delivery. Join a company committed to providing excellent employee conditions and continuous development opportunities.