APAC Head of Customer Success - SaaS & EdTech Growth

KNOLSKAPE Solutions Pvt. Ltd.; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

KNOLSKAPE Solutions Pvt. Ltd. is seeking a seasoned leader for their APAC Customer Success team. The ideal candidate will ensure clients maximize value from the company's learning solutions through effective engagement strategies and cross-functional collaboration. With responsibilities spanning commercial activities and team management, this role is crucial for driving customer satisfaction and retention.

Qualifications

• 6-10 years of proven experience in customer success management, preferably in a SaaS or EdTech environment.
• Strong leadership and team management skills are essential.
• Excellent communication and interpersonal skills required.

Responsibilities

• Oversee customer engagement and retention strategies to ensure customer success.
• Act as escalation point for complex customer issues and support CSMs in resolution.
• Track, analyze, and report key metrics related to customer success.

Skills

Leadership

Team Management

Customer Engagement

Communication

Data Analysis

Strategic Thinking

Education

Bachelor’s degree in Business, Education, or a related field

MBA or similar advanced degree

Job description

KNOLSKAPE Solutions Pvt. Ltd. is seeking a seasoned leader for their APAC Customer Success team. The ideal candidate will ensure clients maximize value from the company's learning solutions through effective engagement strategies and cross-functional collaboration. With responsibilities spanning commercial activities and team management, this role is crucial for driving customer satisfaction and retention.