Jobs in Kuala Lumpur, Malaysia

Tribe is seeking a qualified Customer Service Executive to deliver exceptional support to our client's distinguished mobile gaming platform. This position is established as a permanent remote role, providing the incumbent with the advantage of geographical flexibility.

Primary Duties and Responsibilities:

Address and resolve customer inquiries with a high degree of professionalism and efficiency.

Utilize both live chat and email systems as primary channels for customer communication and issue resolution.

Act as a brand ambassador, ensuring all interactions align with the client's premium service standards.

Accurately document customer interactions and feedback.

Essential Qualifications:

Demonstrable fluency in both Mandarin and English, encompassing verbal and written communication. A language proficiency evaluation will be administered.

A minimum of one year of practical experience in a customer support capacity.

Proficiency with contemporary customer support software and ticketing systems.

Possession of a high school diploma or its equivalent is required.

A monthly remuneration of RM 3,000.

Comprehensive, company-sponsored training program.

Structured career advancement pathway with a documented history of internal promotions.

Interested candidates who meet the stipulated criteria are requested to WhatsApp your resume to +60 1126210351 for prompt consideration. Selected candidates will be contacted to arrange a virtual interview.

Job Type: Full-time

Application Question(s):

Can you attend an interview on either Tuesday or Thursday, anytime between 2:00 PM and 3:30 PM?

Are you agreeable to a monthly salary of RM3,000?

Can you commit to rotational shift which may include midnight and weekend schedules?

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