Chinese Customer Service Executive - Permanent WFH

Tribe Digital; Remote; MYR 100,000 - 150,000; Full time

Job summary

A mobile gaming company is looking for a Customer Service Executive to work permanently from home. The role requires fluency in both Mandarin and English, with at least one year of experience in customer support. This position entails managing customer inquiries via live chat and email, ensuring top-notch service standards. The salary is RM 3,000 monthly, with a comprehensive training program and career advancement opportunities. Interested candidates are encouraged to apply via WhatsApp.

Benefits

Company-sponsored training program

Structured career advancement pathway

Qualifications

• Fluency in Mandarin and English for verbal and written communication.
• Minimum of one year experience in a customer support role.
• Proficiency with contemporary customer support software and ticketing systems.

Responsibilities

• Address and resolve customer inquiries with professionalism.
• Utilize live chat and email for customer communication.
• Act as a brand ambassador for the client.

Skills

Fluency in Mandarin

Fluency in English

Customer service skills

Proficiency with customer support software

Education

High school diploma or equivalent

Job description

Chinese Customer Service Executive - Permanent WFH

Tribe is seeking a qualified Customer Service Executive to deliver exceptional support to our client's distinguished mobile gaming platform. This position is established as a permanent remote role, providing the incumbent with the advantage of geographical flexibility.

Primary Duties and Responsibilities:

Address and resolve customer inquiries with a high degree of professionalism and efficiency.

Utilize both live chat and email systems as primary channels for customer communication and issue resolution.

Act as a brand ambassador, ensuring all interactions align with the client's premium service standards.

Accurately document customer interactions and feedback.

Essential Qualifications:

Demonstrable fluency in both Mandarin and English, encompassing verbal and written communication. A language proficiency evaluation will be administered.

A minimum of one year of practical experience in a customer support capacity.

Proficiency with contemporary customer support software and ticketing systems.

Possession of a high school diploma or its equivalent is required.

A monthly remuneration of RM 3,000.

Comprehensive, company-sponsored training program.

Structured career advancement pathway with a documented history of internal promotions.

Interested candidates who meet the stipulated criteria are requested to WhatsApp your resume to [phone] for prompt consideration. Selected candidates will be contacted to arrange a virtual interview.

Job Type: Full-time

Application Question(s):

Can you attend an interview on either Tuesday or Thursday, anytime between 2:00 PM and 3:30 PM?

Are you agreeable to a monthly salary of RM3,000?

Can you commit to rotational shift which may include midnight and weekend schedules?

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