IT Help Desk

PartsBase Inc.; Remote; MYR 48,000 - 60,000; Full time

Job summary

A leading aviation marketplace is seeking a Remote Help Desk Specialist to provide high-quality technical support in a fully remote environment. The ideal candidate will have at least 3 years of experience in desktop support, proficiency in troubleshooting hardware/software issues, and a strong focus on customer service. Key tools include Windows 10 & 11, Microsoft Office, and Active Directory. Enjoy the flexibility of remote work with opportunities for professional growth within a supportive, collaborative team.

Benefits

Flexibility of remote work

Opportunity for professional growth

Supportive team environment

Qualifications

• Minimum of 3 years in a similar desktop support or help desk role.
• Fluent in English, both written and spoken.
• Basic knowledge of SQL.

Responsibilities

• Provide high-quality technical support in a remote work environment.
• Troubleshoot hardware and software issues to ensure user satisfaction.
• Use ticketing systems and remote desktop tools for support.

Skills

Troubleshooting hardware and software issues

Networking and operating systems

Ticketing systems

Remote desktop tools

Fluent in English

Customer service

Tools

Windows 10 & 11

Microsoft Office Suite

Active Directory

SQL

Intune

Job description

Company Overview

PartsBase Inc. is the world's largest online Aviation Marketplace and Community. Our global community is comprised of over 7,600 companies accessing our technology in over 217 countries & territories. We work with some of the biggest brands in aviation including Delta, Northrop Gruman, AvAir, Heico, Chevron, Air France Industries, and Air Australia.

PartsBase offers a FULLY remote environment where one can work at the forefront of where the aviation business meets technology. Imagine getting to work with peers worldwide, implementing business technology projects that challenge the boundaries.

Life at PartsBase:

One of the top benefits of working at PartsBase is the culture. We are a TEAM-focused organization, and everyone celebrates each other's successes. Our inclusive culture welcomes all employees and values their unique contributions to our success. Our clients tell us time and time again that our people set us apart from the competition. We naturally strive to hire the very best talent. The ideal candidate is a motivated, well-organized individual who has a deep understanding of prospecting and developing strong relationships with customers.

We are seeking an experienced and dedicated Remote Help Desk Specialist to join our team. This is an exciting opportunity for professionals who are skilled in providing high-quality technical support and are passionate about problem-solving in a remote work environment.

Role Requirements:

Experience:

• A minimum of 3 years in a similar desktop support or help desk role.

Language Proficiency:

• Fluent in English, both written and spoken.

Technical Skills:

• Proficient in troubleshooting hardware and software issues.
• Strong understanding of networking and operating systems.
• Experience using ticketing systems and remote desktop tools.
• Skilled in Windows 10 & 11, Microsoft Office Suite, Active Directory, network configuration, and remote desktop assistance.
• Basic knowledge of SQL.
• Familiarity with Intune or similar mobile device management solutions.

Desirable Skills:

• Experience with Mac OS.
• Knowledge of VPN setup and configuration.

Customer Service Skills:

• Proven ability to deliver exceptional customer service.
• Strong problem-solving abilities with a focus on resolving issues quickly and efficiently.
• Excellent communication skills, including active listening and clear, concise instruction.
• Able to maintain a positive and professional demeanor under pressure.
• Committed to ensuring user satisfaction and optimizing productivity.

Certifications (Optional):

• Certifications are not required but may be considered a plus.

Why Join Us?

• Enjoy the flexibility of remote work with a supportive and collaborative team.
• Opportunity for professional growth and skill enhancement.
• Contribute to a global team by ensuring seamless technical support and troubleshooting.

If you meet the qualifications and are eager to contribute to a high-performing team, we invite you to apply for this role.