Customer Service Executive - Mandarin Speaker (Remote)

Tribe Digital; Remote; MYR 100,000 - 150,000; Full time

Job summary

A dynamic customer support provider is seeking professionals to deliver exceptional support in the mobile gaming industry from a remote location. The role includes managing customer inquiries, troubleshooting issues, and maintaining service quality. Candidates should be fluent in Mandarin and English, have at least one year of customer service experience, and be competent with digital platforms. The monthly salary is RM 3,000 with a comprehensive benefits package.

Benefits

Performance-based incentives

Comprehensive benefits package

Paid training

Qualifications

• Professional fluency in both Mandarin and English (written and spoken).
• A minimum of 1 year of experience in a customer service or support role.
• Competency in Microsoft Office Suite and ability to navigate multiple digital platforms.

Responsibilities

• Manage and resolve customer inquiries via live chat and email.
• Perform troubleshooting for technical and account-related issues.
• Uphold the highest standards of service quality in every interaction.

Skills

Fluent in Mandarin

Fluent in English

Customer service experience

Technical troubleshooting

Tools

Microsoft Office Suite

Job description

Position Summary

Tribe is a dynamic provider of customer support solutions, partnering with leading global brands. We are seeking qualified professionals to deliver exceptional support for our prestigious client in the mobile gaming industry. This role offers the opportunity to be part of a forward‑thinking team from a remote location.

Key Responsibilities

• Manage and resolve customer inquiries via live chat and email in a timely and accurate manner.
• Perform troubleshooting for technical and account‑related issues, escalating complex cases as per established protocols.
• Efficiently operate multiple systems and platforms to access information and provide solutions.
• Uphold the highest standards of service quality and customer satisfaction in every interaction.

Qualifications & Experience

• Professional fluency in both Mandarin and English (written and spoken). Selected candidates will undergo a language assessment.
• A minimum of 1 year of experience in a customer service or support role.
• At least 1 year of experience within the mobile gaming industry (preferred).
• Competency in Microsoft Office Suite and the ability to navigate multiple digital platforms simultaneously.
• Must possess a reliable personal laptop and a stable, high‑speed internet connection.

Compensation & Benefits

A monthly base salary of RM 3,000.
Performance‑based incentives linked to Key Performance Indicators (KPIs).
Comprehensive benefits package including medical insurance and maternity leave.
Paid training and opportunities for professional development.
A culture of internal promotion, with a significant majority of leadership roles filled from within the company.

Application Instructions

Interested and qualified candidates are invited to submit their application via WhatsApp to [phone] for immediate consideration.

Job Type

Full‑time

Application Questions

• Are you available for a short interview on Tuesday or Thursday between 2:00 PM and 3:30 PM?
• Do you have own laptop and internet at home?
• Do you have experience in call centre/ customer service?
• Are you ok with salary RM3,000?
• Are you available to work on night shift, weekends and public holidays as per the roster?