Customer Service Executive - Mandarin & English Speaker (Remote)

Tribe Digital; Remote; MYR 100,000 - 150,000; Full time

Job summary

A leading gaming support company is seeking a skilled Customer Service Executive to provide exceptional support to its mobile gaming clients. This fully remote position requires fluency in Mandarin and English and entails diagnosing player issues via digital channels. Candidates must possess at least one year of customer service experience and be prepared for a rotating shift schedule. The company offers a monthly salary of RM 3,000 along with medical coverage and career development opportunities.

Benefits

Guaranteed monthly salary of RM 3,000

100% work-from-home arrangement

Medical coverage

Extensive paid training

Structured career path with promotion focus

Qualifications

• Full professional fluency in both Mandarin and English.
• Minimum of one year of customer service experience.
• Ability to work on a rotating shift schedule.

Responsibilities

• Provide customer support via live chat and email.
• Diagnose player concerns efficiently.
• Achieve individual and team performance goals.

Skills

Fluent in Mandarin

Fluent in English

Customer service experience

Ability to operate across digital platforms

Tools

Microsoft Office Suite

Job description

Overview

Tribe is seeking a skilled and motivated Customer Service Executive to join our remote team. In this role, you will provide top-tier support to a leading global mobile gaming client. As the primary contact for players, you will utilize your bilingual proficiency in Mandarin and English to resolve inquiries and enhance the customer experience through digital channels. This position is ideal for a dynamic individual who excels in a fast-paced, technology-driven environment.

Key Responsibilities

• Serve as the first line of support, addressing customer issues via live chat and email.
• Diagnose and troubleshoot player concerns with precision and efficiency.
• Manage multiple software applications and tools concurrently to deliver swift resolutions.
• Uphold high standards of service quality by adhering to established procedures and protocols.
• Consistently achieve and exceed individual and team performance goals.

Qualifications

• Full professional fluency in both Mandarin and English (a language assessment is part of our hiring process).
• A minimum of one year of professional experience in customer service, with specific expertise in live chat and email support.
• Demonstrated ability to operate efficiently across various digital platforms.
• Practical knowledge of the Microsoft Office Suite.
• A stable internet connection and a personal computer are mandatory for this remote role.
• Willingness to work on a rotating shift schedule, which includes night hours.

What We Provide

• A guaranteed monthly salary of RM 3,000.
• A permanent 100% work‑from‑home arrangement.
• Medical coverage and extensive paid training.
• A structured career path with a strong focus on internal promotion.

Application Process

Candidates must be available to attend a virtual interview on a scheduled Tuesday or Thursday. Please ensure you meet the technical and language requirements before applying.

Apply Now

If you are a results‑oriented professional with the required linguistic and technical skills, we encourage you to submit your application.

Send your resume via WhatsApp to [phone] (Jeselyn) for immediate consideration.

Job Type

Full‑time

Work from home

Application Questions

• Can you attend an interview on either Tuesday or Thursday, anytime between 2:00 PM and 3:30 PM?
• Are you agreeable to a monthly salary of RM3,000?
• Can you commit to rotational shift which may include midnight and weekend schedules?
• Do you have prior experience working in customer service or call centre environments?

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