Customer Support (Mandarin/English) - Work from Home

Tribe Digital; Remote; MYR 20,000 - 100,000; Full time

Job summary

A leading digital services company is looking for a Bilingual Customer Support Executive for a full-time remote role, supporting users of a prominent mobile gaming platform. Responsibilities include helping users via live chat and email, and ensuring a high-quality customer experience. Candidates should be fluent in Mandarin and English, have at least one year of customer support experience, and be comfortable using various software applications. A competitive salary of RM 3,000 per month is offered, alongside opportunities for growth and professional development.

Benefits

Fully remote work

Competitive salary

Growth opportunities

Professional development

Qualifications

• Professional fluency in Mandarin and English is required.
• At least 1 year of experience in customer support.
• Comfortable using multiple software applications.

Responsibilities

• Assist users via live chat and email.
• Solve customer problems efficiently.
• Ensure a top-tier customer experience.

Skills

Fluent in Mandarin

Fluent in English

Customer service experience

Experience with live chat

Experience with email support

Education

High school diploma

Job description

Customer Support (Mandarin/English) - Work from Home

Tribe is hiring a Bilingual Customer Support Executive to support users of a leading mobile gaming platform. Enjoy the benefits of a full-time, permanent remote role.

The Role: You will use your bilingual skills in Mandarin and English to assist users, solve problems via live chat and email, and ensure a top-tier customer experience—all from the comfort of your home.

We're Looking For Someone With:

• Professional fluency in Mandarin and English (an assessment will be conducted).
• At least 1 year of hands‑on customer support experience.
• Experience with live chat and email support systems.
• Comfort using multiple software applications and a high school diploma.

Why You'll Love Working With Us:

• Fully Remote Work: Say goodbye to the commute.
• Competitive Salary: Earn RM 3,000 per month.
• Growth Opportunities: We invest in our people with paid training and a clear promotion track.
• Professional Development: We are committed to helping you grow your career.

Ready to start your new remote career? Submit your application via WhatsApp to [phone] (Jeselyn).

Job Type: Full-time

Application Question(s):

Can you attend an interview on either Tuesday or Thursday, anytime between 2:00 PM and 3:30 PM?

Are you agreeable to a monthly salary of RM3,000?

Can you commit to rotational shift which may include midnight and weekend schedules?

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .