Customer Service Executive (Mandarin & English) - Fully Remote

Tribe Digital; Remote; MYR 100,000 - 150,000; Full time

Job summary

A global mobile gaming company seeks a Customer Service Executive fluent in Mandarin and English for a fully remote role. The position involves providing exceptional support via live chat and email, troubleshooting player issues, and ensuring a positive experience for a diverse player base. Candidates should have customer service experience, be tech-savvy, and possess a reliable workspace. A competitive salary of RM 3,000 and benefits like medical coverage are offered, along with opportunities for career progression.

Benefits

Medical benefits

Paid training

Career progression opportunities

Qualifications

• Full professional fluency in Mandarin and English, both verbal and written.
• Proven experience in a customer service environment, specifically in live chat and email support.
• Ability to quickly learn new systems and navigate multiple platforms.

Responsibilities

• Provide outstanding customer service to a global player base through live chat and email.
• Troubleshoot and resolve player issues efficiently.
• Champion a positive player experience with engaging communication.

Skills

Fluent in Mandarin

Fluent in English

Tech-savvy

Customer service experience

Job description

Customer Service Executive (Mandarin & English) - Fully Remote

Are you a tech-savvy problem-solver with a passion for providing exceptional customer experiences? Our tribe is growing, and we're looking for dynamic Customer Service Executives to support one of the world's most exciting mobile gaming companies.

In this role, you'll be the first point of contact for our players, using your stellar communication skills to resolve inquiries via live chat and email. You'll be part of a collaborative, forward-thinking team that leverages advanced technology to deliver top-tier support.

What You'll Do:

Provide outstanding customer service to a global player base through live chat and email.

Troubleshoot and resolve player issues efficiently, using defined solutions and your own initiative.

Navigate multiple systems and platforms simultaneously to deliver seamless support.

Champion a positive player experience with your engaging and professional communication style.

What We're Looking For:

Full professional fluency in Mandarin and English (both verbal and written). A language assessment will be required.

Proven experience in a customer service environment, with specific expertise in live chat and email support.

Tech-savvy with the ability to quickly learn new systems and navigate multiple platforms.

A self-starter who thrives in a remote work environment and has a dedicated home workspace with a reliable laptop and internet connection.

Flexibility to work on a rotating shift schedule, including nights.

Why Join Our Tribe?

Strong career progression paths – 80% of our frontline leaders are promoted from within.

Enjoy the flexibility and comfort of working from home.

A basic salary of RM 3,000, complemented by medical benefits and paid training.

Become part of a collaborative team dedicated to your success and well-being.

Ready to Level Up Your Career?

If you're ready to bring your energy and skills to a dynamic team, we encourage you to apply.

Please note: This is a full-time, remote position. Applicants must possess their own laptop and a stable internet connection.

Job Type: Full-time

Application Question(s):

Are you available for a short interview on Tuesday or Thursday between 2:00 PM and 3:30 PM?

Do you have own laptop and internet at home?

Do you have experience in call centre/ customer service?

Are you ok with salary RM3,000?

Are you available to work on night shift, weekends and public holidays as per the roster?

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