Customer Service Executive (Mandarin & English) - Work From Home

Tribe Digital; Remote; MYR 100,000 - 150,000; Full time

Job summary

A leading tech company based in Malaysia is looking for a Customer Service Executive fluent in Mandarin and English. In this fully remote position, you will support a gaming client through email and live chat. Candidates should possess at least one year of customer service experience, ideally in the gaming industry, and demonstrate strong problem-solving skills. The role offers a monthly salary of RM 3,000, with clear career progression pathways and the opportunity for rotational shifts.

Qualifications

• Minimum of 1 year of experience in customer service or call center environments.
• Proven hands-on experience providing support via live chat and email is essential.
• Prior experience in the mobile gaming industry is highly advantageous.

Responsibilities

• Provide timely and effective customer support through live chat and email channels.
• Utilize active listening and probing questions to diagnose and resolve inquiries.
• Navigate multiple computer systems to manage customer interactions.

Skills

Excellent verbal communication in Mandarin

Excellent verbal communication in English

Problem-solving

Technical aptitude

Multitasking across software applications

Tools

Microsoft Office Suite

Job description

Customer Service Executive (Mandarin & English) - Work From Home

Are you a tech-savvy customer service professional with a passion for gaming? Tribe is seeking enthusiastic and dedicated Customer Service Executives to provide top-tier email and live chat support for a leading mobile gaming client. In this fully remote role, you will be the first point of contact for our global community, using your problem-solving skills to deliver exceptional player experiences. If you are a motivated individual who thrives in a dynamic, target-driven environment, we encourage you to apply.

Key Responsibilities:

Provide timely and effective customer support through live chat and email channels.

Utilize active listening and probing questions to accurately diagnose and resolve customer inquiries.

Navigate multiple computer systems and platforms simultaneously to manage customer interactions.

Adhere to established procedures and templated solutions to ensure consistent service delivery.

Maintain a positive and professional demeanor while building rapport with a diverse player base.

Achieve and exceed individual and team performance targets.

Qualifications & Experience:

Excellent verbal and written communication skills in both Mandarin and English (a language assessment will be administered).

Minimum of 1 year of experience in a customer service or call center environment.

Proven hands‑on experience providing support via live chat and email is essential.

Prior experience in the mobile gaming industry is highly advantageous.

Strong technical aptitude with the ability to multitask across various software applications.

Familiarity with Microsoft Office Suite (Word, Excel, Outlook).

What We Offer:

Basic Salary: RM 3,000 per month.

Work Arrangement: 100% Remote (Work From Home).

Clear career progression pathways; a majority of our leadership team has been promoted internally.

How to Apply:
Interested and qualified candidates are invited to submit their resume via WhatsApp to [phone] (Jeselyn) for immediate consideration.

Shortlisted applicants will be invited for a virtual interview. Interviews are scheduled on Tuesdays and Thursdays, between 2:00 PM and 3:30 PM.

Job Type: Full-time

Application Question(s):

Can you attend an interview on either Tuesday or Thursday, anytime between 2:00 PM and 3:30 PM?

Are you agreeable to a monthly salary of RM3,000?

Can you commit to rotational shift which may include midnight and weekend schedules?

Do you have prior experience working in customer service or call center environments?