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Operations & Machine Project Coordinator
Job summary
A leading e-commerce platform in Klang City is seeking an Operations Associate to coordinate ASM projects and ensure operational efficiency. The ideal candidate will have a Bachelor’s Degree and 1–3 years of relevant experience, fluent in English, Mandarin, and Malay. Responsibilities include planning projects, monitoring machine performance, and liaising with various stakeholders. The position may require travel to SOC sites and demands strong analytical abilities and communication skills.
Qualifications
- 1–3 years’ experience in logistics operations, industrial projects, or automation environments.
- High attention to detail with strong discipline and ownership in driving compliance and project accuracy.
- Willing to travel to other SOC sites when required.
Responsibilities
- Assist in planning, tracking, and coordinating ASM/automation-related projects.
- Liaise with vendors and stakeholders to ensure project alignment.
- Monitor machine performance, analyze data, and support troubleshooting.
- Conduct site visits to SOCs to observe processes and gather feedback.
Skills
Education
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
Support the ASM team in project coordination, planning, and machine improvement initiatives. The role involves working closely with vendors, regional stakeholders, and operations teams to ensure smooth execution of automation projects and continuous improvement of machine performance and efficiency.
- Assist in planning, tracking, and coordinating ASM/ automation-related projects (installation, upgrades, efficiency improvements).
- Liaise with vendors, operational excellence team, regional teams, operations and other stakeholders to ensure project alignment and timely delivery.
- Monitor machine performance, analyze data, and support troubleshooting of recurring issues. Participate in and propose machine improvement projects to enhance throughput, reliability, and productivity.
- Monitor machine performance data, identify operational bottlenecks, and support troubleshooting or root cause analysis.
- Participate in machine improvement projects and proactively propose ideas to enhance throughput, reliability, and productivity.
- Ensure compliance and discipline in operational execution by coordinating closely with supervisors and technical teams.
- Conduct site visits to SOCs to observe processes, gather feedback, and identify improvement opportunities.
- Bachelor’s Degree in Logistics, Industrial Engineering, Mechanical/Electrical Engineering, or related field.
- 1–3 years’ experience in logistics operations, industrial projects, or automation environments.
- Fluent in English, Mandarin and Malay languages in speaking and writing.
- Strong analytical and problem-solving abilities; able to deep dive into operational data and propose improvements.
- High attention to detail with strong discipline and ownership in driving compliance and project accuracy.
- Good interpersonal and communication skills; able to bridge between ground teams and management effectively.
- Proficient in Excel and PowerPoint and AutoCAD.
- Willing to travel to other SOC sites within when required.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.