AI Chatbot Analyst: Elevate E-Commerce CX

Shopee; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading e-commerce platform is seeking a Chatbot Business Analyst to enhance their AI-powered customer service chatbot. This role involves developing training materials, analyzing performance data, and collaborating with cross-functional teams to improve the customer experience. Ideal candidates should have 1-2 years of relevant experience or be fresh graduates in Computer Science, Data Science, or AI-related fields, alongside strong analytical and communication skills.

Qualifications

• 1-2 years of experience in project management, e-commerce customer operations, or Chatbot training.
• Strong analytical and problem-solving skills to analyze large data sets.
• Excellent communication skills in English and BM.

Responsibilities

• Develop training materials and programs for the chatbot.
• Train the chatbot using machine learning techniques.
• Analyze performance data and customer feedback for improvements.
• Collaborate with developers to ensure functionality meets user expectations.
• Stay up-to-date with AI and chatbot technologies.

Skills

Analytical skills

Problem-solving

Communication skills

Interpersonal skills

Project management

Education

Computer Science

Data Science

AI relevant disciplines

Job description

A leading e-commerce platform is seeking a Chatbot Business Analyst to enhance their AI-powered customer service chatbot. This role involves developing training materials, analyzing performance data, and collaborating with cross-functional teams to improve the customer experience. Ideal candidates should have 1-2 years of relevant experience or be fresh graduates in Computer Science, Data Science, or AI-related fields, alongside strong analytical and communication skills.